3 Support Analyst Jobs in Edinburgh

information from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support more »

Are you an experienced IT Support Analyst ? Do you have a sold understanding of databases ? Are you highly analytical with excellent attention to detail ? If so I have a really interesting role with my client who is a leading Fintech business in the Investment management industry. You will … their office in the city centre of Edinburgh however they offer very flexible hybrid working. In this role you will be providing 1st line support for their database platforms however there is career progression that could see you becoming a fully fledged Database Administrator. This role could also suit … in a fast paced role where your skills will grow quickly. Responsibilities include: proactive monitoring of the database estate health & performance as first level support for general database platform troubleshooting Assist with: vendor and development supplied scripts creation of new databases configuration of database resilience and backup strategies configuration more »

body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and … weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and … Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you more »