2 Permanent Support Analyst Jobs in Oxford

We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support … encounter Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements Support customers on our own hosted servers as well as on-premises servers Skills and Experience This is a customer facing role which requires good … and experience of working with SQL Server and writing SQL/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong more »

social care organisations, our work impacts millions of lives every da y . What we do matters. What will I be doing? As a Support Analyst you will provide expert service desk to service desk support for our clients, ensuring that any issues with our clinical software … initiative to process and prioritise faults, working with product and development teams across the business to fix more complex problems. As one of our Support Analysts you will use your SQL skills to interrogate databases and examine the logs that sit in the back end of our leading solutions. … What are we looking for? To be a successful Support Analyst you should have: Strong SQL skills An ability to use your initiative and think creatively Analytical, organised and methodical ways of working Knowledge of ticketing systems or methodologies Great attention to detail The ability to explain and more »