1 Support Analyst Jobs in South Yorkshire

2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the … software and hardware faults. Installing, configuring, and supporting desktops/laptops/MAC/Printers/tablets and smartphones running iOS and Android OS Support mobile devices e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues, ensuring … through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to 3rd Line Support teams when required. Follow all company standards and procedures as currently documented Carry out regular reviews of existing processes and procedures and suggest areas more »