Desktop Support Engineers, Aberdeen Life here at prosource.it is as busy and exciting as ever- and as a result, we are looking to build our team of Desktop Support Engineers in Aberdeen . Our Desktop Support Engineers work across a broad range of technologies and liaise with … multiple areas of the business to support incidents, problems and requests. They’re responsible for answering IT requests via the phone, email, live chat or instant message and explaining solutions in technical and non-technical terms, so we need people who are comfortable interacting with users and who excel … at customer service and communication. We’re particularly keen to hear from experienced Desktop Support Engineers who are Offshore Certified or who are interested in undertaking offshore certification (funded by us) to carry out occasional ad-hoc offshore trips as part of the Desktop Support role. Who We more »
Job description Reporting to the Digital Transformation Manager – Operational Technology, the Operational Technology SupportEngineer will be primarily responsible for the provision of 2nd line technical support and low code solution support. As an Operational Technology SupportEngineer, you will play a crucial role in … operational environment. Additionally, you will be responsible for interacting with individuals who may have limited technical experience and understanding, providing them with the necessary support to effectively utilise these applications. Location on this role can be Flexible on Aberdeen or Warrington. Main Responsibilities Provide technical support and assistance … including user guides, FAQs, and troubleshooting manuals, to facilitate user understanding and self-help resources. Work with operational teams proactively to facilitate upskilling and support citizen development capability. Conduct training sessions and workshops for users with limited technical experience, explaining the functionalities and best practices of the supported applications. more »
Job title: Customer SupportEngineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to … Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at … each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room more »
Job title: Customer SupportEngineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to … Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at … each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room more »
