1 Contract Support Engineer Jobs in Gloucestershire

Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities … Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites … Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support more »