1 Contract Support Engineer Jobs in Hounslow

Responsibilities: The Desktop Support Engineer will be responsible for supporting all end users relating to hardware and software. Managing Incident and Task queues (Servicenow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user. Imaging … and rebuilt or disposed of accordingly. Undertaking Antivirus scanning and removing any items raised by security. Recognizing and escalating more difficult problems to appropriate support groups Skills: Experience in Servicenow ITSM for Incident/Request and Asset Management 2+ years of experience in Microsoft Windows desktop level 1 support 2+ years of providing support as a Desktop Support/Technical Remote Support, providing End User Support and Customer Service Experience of working in a medium/large corporate environment Must be able to be both a team player and be able to provide exemplary more »