Job Title: First Line SupportEngineer Hybrid Job Description: We are seeking a diligent and customer-focused First Line SupportEngineer to join our dynamic team. As a First Line SupportEngineer, you will be the initial point of contact for all technical inquiries … technical proficiency, and a passion for problem-solving in a fast-paced environment. Key Responsibilities: Act as the first point of contact for technical support requests via phone, email, or ticketing system. Provide courteous, efficient, and professional assistance to clients experiencing technical issues or inquiries. Diagnose and troubleshoot software … hardware, and network problems, utilizing available resources and following established procedures. Document all support interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Escalate unresolved issues to the appropriate internal teams, ensuring prompt and effective resolution. Proactively communicate with clients regarding the status of their supportmore »
St Asaph, Denbighshire, Wales, United Kingdom Hybrid / WFH Options
Hyperloop Recruitment
2nd Line SupportEngineer £35,000 (DOE) + benefits North Wales (hybrid) Hyperloop Recruitment are looking for a 2nd Line SupportEngineer to join a high-growth scale-up client based in the heart of North Wales. Our client are looking for someone with at least … years' commercial experience in IT Support, to work across 2nd and 3rd line application & infrastructure support, helping assist in solving some of the more complex technical problems facing the business. The role would suit an up-and-coming IT Support professional, looking for the next step in … system protocols. The role also offers some exciting opportunities to travel abroad. Key skills required: Minimum 2 years' commercial experience in IT 2nd line support Strong communication and customer service background Software support Linux Java AWS 3rd line experience (desirable) The role is paying up to more »
3rd Line SupportEngineer Mold £45,000 Join a growing organisation that values employee ownership as a 3rd Line or Cloud Engineer. You'll be responsible for Microsoft 365 projects and providing support for Office 365, SharePoint, Teams, Exchange, and OneDrive. Key responsibilities include driving digitalisation, process … in a rapidly growing organisation with exposure to MSP environments for continuous development and learning opportunities. If you are interested in the 3rd Line SupportEngineer role, please click APPLY NOW for consideration. more »
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
First Line IT SupportEngineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package. … Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide … regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience providing IT support. (essential) Microsoft 365 experience (essential) Troubleshooting more »
Swansea, Wales, United Kingdom Hybrid / WFH Options
Searchability®
First Line IT SupportEngineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package. … Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide … regular and relevant updates to customers throughout the support process. Requirements MSP Experience – Essential Driving License – Essential Right to work in the UK – Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience providing IT support. (essential) Office 365 experience (essential) Troubleshooting and more »
IT SupportEngineer Up to £23,000 4 Day Working Week - Driving License Needed In this role, you will be expected to provide fast, effective IT solutions with a friendly and professional service. Along with this you will maintain effective documentation of work done using a ticket system … manage and support IT infrastructure and support team leader and Helpdesk Manager. With this role, there will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications. Responsibilities: Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients with a high more »
Reporting directly to the IT Support Manager, the Technical SupportEngineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment … fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction. Role Duties Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote … what we say." Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues. Provide On-Call & Out-of-hours support as necessary. Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core more »
CF61, Llantwit Major, Vale of Glamorgan, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
2nd Line SupportEngineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and … supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects … operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology more »
Employment Type: Permanent
Salary: £27500 - £32500/annum Remote Working & Excellent Benefits
to 10,000+ E-learning courses, internal mobility including international opportunities Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme, on-site canteen and coffee shop Family and … to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? We are looking for an IT SupportEngineer to join Airbus Defence & Space at our Newport Site. We have a new opportunity for an entry-level IT professional to work … with our expanding support team and receive mentoring from our highly-experienced experts. Each day will be different, responding to different customer queries and issues on multiple products and where required, investigating and reproducing reported problems with other members of the team. Here at our lively site in Newport more »
2nd Line IT SupportEngineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable company with an established client base more »
2nd Line IT SupportEngineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable company with an established client base more »
Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years … of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an … core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities. Key Responsibilities: • Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. • Diagnose and troubleshoot technical issues, using more »
Bridgend, Brynmenyn, Mid Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
Exellent opportunity to grow your IT skills - Bridgend - Hybrid working 3 days p/week onsite in Bridgend 1st Line Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. … published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality management principles. Update support queries with comprehensive notes and time throughout your working day. … Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional communication skills both verbal and written Full and valid UK driving license Nice more »