Milton Keynes, England, United Kingdom Hybrid / WFH Options
Franchise Brands plc
IT SupportManager Franchise Brands Location – Milton Keynes Full time permanent Salary £45-60K DOE + benefits Office Based We are looking for an experienced IT SupportManager for our business, Franchise Brands. Franchise Brands is an international, multi-brand franchisor focused on building market … trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is … IT Head Office based in Milton Keynes. Working across the entire Franchise Brands group the role will be primarily responsible for managing the IT support and helpdesk function within the business. Overseeing our security and auditing processes to ensure permissions are assigned as and only when necessary. There are more »
choice for short break holidays, employing a team of over 10,000 across six separate villages located in the UK and Ireland. VILLAGE IT SUPPORTMANAGER | Circa £41,600 per annum, plus 12% bonus scheme This is an exciting opportunity to join the village based IT service delivery … team as Village IT Support Manager. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota … and the out of hours on call support rota. You will, along with your team, act as the ‘Face of IT’ responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a more »
global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application SupportManager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application enhancements … and upgrades. The ideal candidate, our Application Support Leader, will epitomize flexibility, adaptability, and an unwavering commitment to delivering excellence in business-critical application support. Leading by example, they will oversee, mentor, and empower development, support, and operations teams, as well as collaborate closely with business leads and more »
This is an exciting opportunity to join our client, a global leader in motion capture systems, as a Support Delivery Manager. In this role, you'll lead a team responsible for customer and internal support across various regions. Reporting to the Head of Global Sales, your responsibilities include … line management, customer support, system installation, training, budgeting, recruitment, reporting, and ensuring quality and regulatory compliance. As the Delivery SupportManager you will be offered an attractive base salary, a 10% company pension, 25 days annual leave, life & medical cover, and health insurance. **Requirements:** Management experience in … technical support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills. If you are interested in discussing this position further or similar roles don't hesitate to get more »
Reading, England, United Kingdom Hybrid / WFH Options
Mentmore
Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of … the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL more »
Are you a natural leader with fantastic interpersonal skills? Can you ensure that a high level of service is delivered? As a Support Services Manager, you will be responsible for delivering a wide range of services safely and in accordance with the contract. Your role will involve managing … the relationship with our customer and contractors, as well as overseeing the delivery of services from administrative support to security and everything in between. You will be instrumental in promoting safe working practices in the provision of services on the garrison and you will cultivate a team culture that … prioritises health, safety, and energy performance. Additionally, you will lead the Support Services team by example, embodying ADSLs values and optimise team productivity to achieve operational excellence, while maintaining efficient and effective resource levels to meet business demand. As well as this, you will oversee financial performance and ensure more »
Basingstoke, Hampshire, South East, United Kingdom
Premier Technical Recruitment
Technical SupportManager - Engineering Basingstoke/hybrid ** Please note - this is an ENGINEERING Support role and not an IT support position ** £58k (neg dep exp) + car/allowance + generous benefits package Our globally renowned and respected client has been established for more than … years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical SupportManager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical SupportManager candidate will ensure more »
A great opportunity has arisen for a Technical SupportManager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into projects. … Technical SupportManager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technical support and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. Collaborate with project managers … issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and pre-start site meetings. Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations. Prepare technical more »
A great opportunity has arisen for a Technical SupportManager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into projects. … Technical SupportManager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technical support and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. Collaborate with project managers … issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and pre-start site meetings. Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations. Prepare technical more »
Job title: Learner SupportManager Reporting to: Interim Director Quality & Curriculum To support with the learner experience from recruitment to achievement and progression into employment. To support with the implementation and effective use of Ctrg -Skills e-learning systems and platforms which impact on the learners … with the Interim Director of Quality & Curriculum to deliver a service which leads on learner recruitment and the provision of customer focused advice and support services for prospective learner. To lead and manage the development of integrated and effective learner support through a range of services, ensuring that … all learner support services are of the highest standard and meet learner needs this will include enrichment and additional learning support. To work in collaboration with Quality Assurance Manager to drive forward the learner experience and to be proactive in identifying new initiatives for raising the profile of more »
Redline Group - Specialist Recruitment for Technology & Electronics Companies
An exciting opportunity has arisen for an Internal Sales SupportManager – Sat Comms & Broadcast to join this world leading Distributor of Electronic Components & Systems, based in Basingstoke. This role will manage the day to day smooth operation of the Sales Support Function. The position of Internal Sales … SupportManager – Sat Comms & Broadcast will be a vital support to the external sales team in the Satellite Communications and Broadcast Division of the business. This is a re-active sales role, supporting pre and post sales in line with company growth targets. Requirements of a Internal … Sales SupportManager – Sat Comms & Broadcast: - Strong background in technical knowledge of Sat Comms and Broadcast products and systems - Excellent customer service and communication skills - Able to understand customer requirements - Work closely with external sales and operations - Strong attention to detail - Support large projects including customer bids more »
Subject SupportManager - English Permanent Manchester: £39,000 - £45,000 Milton Keynes: £40,000 - £47,000 Hybrid with extensive travel Are you currently, or have you, recently taught the GCSE and/or A Level syllabus in either English Language and Literature? Available due to increased investment by … anyone else. Tangible influence is in your grasp. This is a truly great time to join AQA, the leading provider of accessible qualifications and support services for teachers and students in the UK, working within your subject specialism as we grow and diversify our support and product offerings. … Landscape Being part of the Subject Support team at AQA, you will be pivotal in directly supporting our customers for English and ensure that AQA is the go-to board for your subject. Subject support is focused on providing better support for all our customers. You will more »
Subject SupportManager - English Permanent Manchester: £39,000 - £45,000 Milton Keynes: £40,000 - £47,000 Hybrid with extensive travel Are you currently, or have you, recently taught the GCSE and/or A Level syllabus in either English Language and Literature? Available due to increased investment by … anyone else. Tangible influence is in your grasp. This is a truly great time to join AQA, the leading provider of accessible qualifications and support services for teachers and students in the UK, working within your subject specialism as we grow and diversify our support and product offerings. … Landscape Being part of the Subject Support team at AQA, you will be pivotal in directly supporting our customers for English and ensure that AQA is the go-to board for your subject. Subject support is focused on providing better support for all our customers. You will more »
Product SupportManager (Qualifications) Our client - an established awarding body - is looking for an experienced Product SupportManager within their qualifications team. This is a full-time and permanent post. Hybrid: home-working blended with working out of our client’s London offices. Starting salary: ca … 47k + good benefits The role The post holder will support and contribute to the development of product strategy and delivery of products and services to meet the KPIs, including progression, retention, engagement and growth. You will manage the complete product lifecycle for a portfolio of products and services. more »
Bury St, England, United Kingdom Hybrid / WFH Options
BUUK Infrastructure No 2 Limited
enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a SupportManager, based within our Fleet department, who would like to help us reach our mission which is To earn customer loyalty and drive … business growth by providing consistently excellent service. As the SupportManager your key responsibilities are Oversee a team of up to 5, providing coaching and mentorship to ensure the smooth running of the day-to-day operations Support the team to meet its objectives, SLAs and required … standards of customer service Work in partnership with management teams to identify opportunities and areas of improvement to support the departments performance Support the development and continuous improvement of systems, ensuring accurate data and reporting, and using effective change management Partner with senior management to understand and deliver more »
using a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer SupportManager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to … ensure seamless front-line support • Manage and track support costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs of customers are … ticketing/tracking system. • Creation of FAQ documents/videos and SOPs. • Provide training to customers and other software users as required (including external support team). more »
Liverpool, England, United Kingdom Hybrid / WFH Options
Set2Recruit
An award-winning organization in the logistics industry in the UK is seeking a Technical Application SupportManager to join their expanding IT and engineering divisions. This role would be contributing to a variety of new projects as well as giving the opportunity to build and lead new … Application Support Teams. Key Responsibilities: Responsible for provisioning technical support capabilities for Microsoft-specific technologies such as .NET, ASP, SQL Server, T-SQL, Web services and Web applications Hands-on to lead, coach, support and delegate technical experience to a team of application support specialists, always more »
Greater London, England, United Kingdom Hybrid / WFH Options
Primis
Job Title: Application SupportManager Location: London (Hybrid) - All employees must be eligible to work in the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application … Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance Application SupportManager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with … for different groups Demonstrable skills in technical hands on management, critical thinking and problem solving Experience with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application SupportManager Desirable's: Project Management experience ISTQB qualification Previously worked for more »
Greater London, England, United Kingdom Hybrid / WFH Options
Follow The Oak Ltd
Role : Customer Success Technical SupportManager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology SupportManager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »
Client Support Team Manager Manchester Blink is here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution. At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest technology. We want … a natural leader with a knack for problem-solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client … relationships, delve deep into our technology and vision, all while effectively managing and inspiring our support team. We’re seeking an individual who thrives in competitive environments, exudes high energy, and is ready to be the cornerstone of our team's success!🌟 Key Responsibilities: Leadership responsibilities for the Client more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Humand Talent
developing innovative software and hardware products. Their systems are utilised in an array of industries as well as cutting-edge research fields. As Delivery Manager, you'll manage customer and internal support across regions, ensuring support leads are equipped to develop their teams. You'll manage teams … from support leads to application engineers and customer service engineers to support coordinators, including collaborations with many more! Responsibilities as Delivery Manager: Management and motivation of a global Product Management Team. Line Management – ensuring goals are being set. Helping customers with support - overseeing complex ongoing cases … Ensuring processes are being followed. Working within a budget and reviewing cost reports. Attend meetings with externals auditors. Who would suit this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. more »
The Role Senior Hedge Fund Trade Support – Credit strategy (Boutique Hedge Fund: 3-5-years’ experience/will also look a hands-on Hedge Fund Operations Manager/Supervisor) Martis Search are representing a boutique, Mayfair based Hedge Fund to hire a “Senior Hedge Fund Trade Support … will report into their COO sits next to the Front Office Fund Managers and Analysts. The role requires all aspects of Hedge Fund Trade Support, liaising with Prime Brokers, Trade Booking/Trade Capture. Our client is looking for a graduate calibre who has between 3-5-years’ Hedge … Fund Trade Credit Hedge Fund Trade Support experience (if you have more than 5-years’ experience, our client will happily look at this level of experience too). Products covered: Fixed Income (Government and Corporate Bonds), Credit Derivatives, Interest Rate Swaps, ABS, Private Credit, FX, Futures & Options. The role more »
Technical SupportManager (MSP) - £40,000 + on-call/call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Technical SupportManager with a broad knowledge of Windows Server, Virtualisation and Networking & Security to … join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some lea... APCT1_UKTJ more »
