1 to 25 of 51 Support Manager Jobs in England

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager more »

The Technical Support Manager has responsibility for the provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is … effective working across not only the service and support teams, but also collaborating and working effectively with senior colleagues in other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. … In this strategic role the Technical Support Manager will be working towards medium to long-term goals, navigating complex challenges, driving innovation, adopting new technologies, or implementing best practices in IT support management. They mitigate risks by the effective identification and deployment of corrections (workaround) or corrective more »

Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free … Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services … are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our more »

Technical Support Manager - Engineering Basingstoke/hybrid ** Please note - this is an ENGINEERING Support role and not an IT support position ** £58k (neg dep exp) + car/allowance + generous benefits package Our globally renowned and respected client has been established for more than … years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Support Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Support Manager candidate will ensure more »

Technical Support Manager Salary: £40,000- £45,000 Working hours: Monday to Friday - 9am 5pm Location: Edgeware The company Our client prides themselves on being people centric and due to phenomenal business growth, there has never been a better time to join them! A leading British manufacturer who … the construction sector. They sell their products directly via their own internal sales team and through distribution partners. We are looking for a Technical Support Manager to join them on a full time, permanent basis. Benefits As the new technical support manager, you will benefit from … Pension. Bonus Scheme once probationary period is completed. 25 days annual leave, in addition to 8 bank holidays. About the Role: As a Technical Support Manager, you will have the following responsibilities: You will be a point of contact for domestic and commercial clients offering technical support more »

IT Systems Support Manager | Malvern | Office Based – Monday to Friday 9am-5pm | £35,000 Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager … a passion for continuous improvement Familiarity with ecommerce platforms and website management is advantageous What will your role look like? As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for … with IT partners to ensure effective communication and development opportunities for the business System Enhancement: Collaborate with software developers to improve existing systems, including support for marketing partners on the website and ecommerce platforms Performance Monitoring: Monitor IT performance and compare it with business targets to ensure alignment Technical more »

Job Title Technical Engineering Support Manager (Spindle Nose Tooling & Driven/Static Tooling) The Company GEWEFA UK are a long-established company acting as a UK distributor of high-end, quality spindle nose and driven tooling (and allied equipment) for the precision engineering industry. Based in Corsham, we … a successful and growing business with a short chain of command, that has a strong, communal ethos. You will be responsible for delivering technical support to our customers and your colleagues: Existing client relationship development and management to retain customers and expand sales provision through technical support and … our full range and on application solutions Processing quotations and sales orders for customers Customer account management regular contact, information provision Provide onsite customer support when required, as well as support via video calls and telephone/emails Participating in exhibitions, open houses and trade events when necessary more »

Support Manager (Maternity Cover- 12 months) Who are we? At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support. … creating brilliant software! Join us in our mission to create brilliant software that empowers businesses to reach new heights. The Opportunity As a Customer Support Manager, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery and cust … training , mentoring and coaching team members , handling escalated customer queries, and c omplaints . The Role Lead, motivate and mentor a team of customer support representatives. Conduct regular team meetings, set goals and provide performance feedback. Manage workload distribution to ensure optimal team efficiency Handle escalated customer queries and more »

We are recruiting for a Technical Advisor/Technical Support Manager to join a well-established and globally recognised, window and door specialist located in North-West London. The successful individual with be collaborating closely with distribution partners and account managers in the domestic and commercial markets. overseeing … the daily operations of the Technical Department and maintaining a thorough record of all orders and processing. Technical Support Manager Position Remuneration Salary of £40,000 - £45,000 Performance Bonus once proven themselves Mobile Phone Laptop Working hours 09:00 to 17:00 Position is office based only … days annual leave, in addition to 8 bank holidays Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need. Fully Stocked kitchen provided onsite. Technical Support Manager Position Overview Technical assistance for domestic and commercial clients Handling all domestic more »

Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors … Architects, Housebuilders, Local Authorities, Technical Support, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support Manager … valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technical support to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not out on more »

Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors … Architects, Housebuilders, Local Authorities, Technical Support, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support Manager … valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technical support to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not out on more »

Job title: Learner Support Manager Reporting to: Interim Director Quality & Curriculum To support with the learner experience from recruitment to achievement and progression into employment. To support with the implementation and effective use of Ctrg -Skills e-learning systems and platforms which impact on the learners … with the Interim Director of Quality & Curriculum to deliver a service which leads on learner recruitment and the provision of customer focused advice and support services for prospective learner. To lead and manage the development of integrated and effective learner support through a range of services, ensuring that … all learner support services are of the highest standard and meet learner needs this will include enrichment and additional learning support. To work in collaboration with Quality Assurance Manager to drive forward the learner experience and to be proactive in identifying new initiatives for raising the profile of more »

from solution identification to deployment, break-fix, and environmentally responsible device recycling adhering to ESG standards. The Role: Lead, mentor, and motivate the sales support team to achieve performance targets. Provide ongoing training, coaching, and performance feedback to sales support team Foster a culture of collaboration, accountability, and … to enhance operational efficiency and effectiveness. Drive effective use of sales tools, technologies, and systems to improve productivity and performance. Develop and maintain sales support KPIs and metrics to track performance and identify areas for improvement. Act as a liaison between sales and operations teams to facilitate smooth handoffs … areas of improvement to drive informed decision-making and planning Experience Required: Leadership Skills : Experience in leading teams, setting goals, and driving performance. Sales Support Management : Background in managing sales support teams, providing training, coaching, and feedback. Collaborative Culture Building : Ability to foster collaboration, accountability, and continuous improvement more »

global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application enhancements … and upgrades. The ideal candidate, our Application Support Leader, will epitomize flexibility, adaptability, and an unwavering commitment to delivering excellence in business-critical application support. Leading by example, they will oversee, mentor, and empower development, support, and operations teams, as well as collaborate closely with business leads and more »

Title: Product Support Junior Manager - Visual Display (VD) Location: Chertsey | Hybrid (3 days in office, 2 days WFH) Rate/Salary: based on experience, + benefits & bonus package Main scope of the role: To coordinate all communication, tasks and action points between 16 support teams across Europe. … Collaborate with the wider Product Support team to ensure alignment and awareness of key business updates. Identify technical issues and trends and escalate in a timely fashion. Consolidation, analysis and reporting of issues affecting operation effectiveness and success. What youll need for this role: BSc or equivalent degree in more »

Job Title: Application Support Manager Location: London (Hybrid) - All employees must be eligible to work in the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application … Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with … for different groups Demonstrable skills in technical hands on management, critical thinking and problem solving Experience with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for more »

Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired … and ensure the most appropriate use of the software and services by the customer. You will be responsible for their training and on-going support in line with the following: Sustaining business growth and profitability by maximizing customer value Analysing customer data to improve the customer experience and their … outputs. Triaging customer support tickets Solve and respond to first line support tickets Identify support tickets that require escalation Job description We are looking for a Customer Technical Support Manager who can provide ongoing guidance to both our National and International customers. The candidate should more »

Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »

Job description: Adoption Support Manager Reports to: Manager Translation, Adoption & Copyright Job Purpose: To support the progress of adoption of both IFRS Accounting Standards and IFRS Sustainability Disclosure Standards by working with entities and jurisdictions before, during and post-adoption. Principal Accountabilities Support entities that … Standards as law: Work with entities and jurisdictions who are in the process of adopting IFRS Standards, providing information on IFRS adoption policies and support on translation procedures. • Ensure appropriate contracts are in place, following up on deliverables and other contractual obligations. • Negotiate with external parties, explaining adoption and … in clear precise terms. • Be the central liaison and coordinator between senior management, Trustees, external affairs team and National Standard-setters to obtain their support to work jointly to progress negotiations towards adoption of the Standards. • Work closely with legal team to put contracts in place. • Support external more »

You will build and lead a new Digital Support Centre of Excellence (CoE). This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working … days office based) Car/Allowance Bonus Flexible benefits package I am keen to talk to any support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role … corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies more »

Title: Product Support Junior Manager - Visual Display (VD) Location: Chertsey | Hybrid (3 days in office, 2 days WFH) Salary: Please Enquire Responsibilities: Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams … of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products, SmartThings. Close collaboration with the European VD Product Quality PIC, the wider Product … Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for NPI – New Product Launch market readiness, with all related Product documentation, Product Support operations and Product Guidelines on the field and all key more »

developing innovative software and hardware products. Their systems are utilised in an array of industries as well as cutting-edge research fields. As Delivery Manager, you'll manage customer and internal support across regions, ensuring support leads are equipped to develop their teams. You'll manage teams … from support leads to application engineers and customer service engineers to support coordinators, including collaborations with many more! Responsibilities as Delivery Manager: Management and motivation of a global Product Management Team. Line Management – ensuring goals are being set. Helping customers with support - overseeing complex ongoing cases … Ensuring processes are being followed. Working within a budget and reviewing cost reports. Attend meetings with externals auditors. Who would suit this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. more »

The Role Senior Hedge Fund Trade Support – Credit strategy (Boutique Hedge Fund: 3-5-years’ experience/will also look a hands-on Hedge Fund Operations Manager/Supervisor) Martis Search are representing a boutique, Mayfair based Hedge Fund to hire a “Senior Hedge Fund Trade Support … will report into their COO sits next to the Front Office Fund Managers and Analysts. The role requires all aspects of Hedge Fund Trade Support, liaising with Prime Brokers, Trade Booking/Trade Capture. Our client is looking for a graduate calibre who has between 3-5-years’ Hedge … Fund Trade Credit Hedge Fund Trade Support experience (if you have more than 5-years’ experience, our client will happily look at this level of experience too). Products covered: Fixed Income (Government and Corporate Bonds), Credit Derivatives, Interest Rate Swaps, ABS, Private Credit, FX, Futures & Options. The role more »

We have a fantastic new opportunity within our Technical Support Team (Flooring and Tiling). This is a field based training delivery position for someone with passion and experience of working within the construction industry. The successful candidate will focus on promoting our products, delivering training and technical support … required Delivering training to a mixture of stakeholders, including but not limited to: Main Contractors, Sub-Contractors, Suppliers and Internal Colleagues To provide Technical support to all ARDEX GROUP brands within the UK and customers in the geographic territory To report accurately and effectively within agreed deadlines To communicate … continuing, planned development programme To report on market changes and competitor activity To achieve the activity levels/ratios agreed between the TSM (Technical Support Manager) and the Head of Training and Technical Support To work in a safe manner in line with the company Health & Safety more »

fields, in an environment where entrepreneurial and solution-oriented thinking is the norm. While this position will see you covering all levels of reactive support over the helpdesk, a forward-thinking approach to proactive implementations, upgrades and automation is encouraged to improve the user experience. You will be working more »