3 Permanent Support Specialist Jobs in Scotland

Job Title: Product Support Specialist Location: Glasgow, UK Salary: Up to £30,000 DOE Who we are Inisoft are seeking an experienced professional to join the team as a Product Support Specialist . Inisoft is a market-leading provider of software solutions for contact centres, with … is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details As a Product Support Specialist you must demonstrate great attention to detail, excellent communication skills and be able to work in a fast paced environment where you … use your initiative to effectively prioritise and resolve customer issues. Key Responsibilities: 1st and 2nd line support for all current and future Inisoft products. Ownership of support issues and requests from logging to resolution. Following support processes and procedures to ensure that all issues and requests meet more »

Applications Support Specialist - Aberdeen We have an excellent opportunity for a highly motivated and skilled Applications Support Specialist to join our team in Aberdeen . If you are a self-starter with excellent communication skills and have undertaken previous Application Support roles we’d love … site visits. What you’ll do Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations Support the product portfolio of Business and Engineering applications from both a run and build perspective Maintain applications in line with product roadmaps with lifecycle … planning Deliver application support related BAU services Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio Related hardware accessory support and asset management Responsible for testing and patching of applications Work with third party vendors to ensure services are supported Maintain systems documentation, ensuring knowledge base more »

Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer … contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Responsibilities: Provides first tier IT support to employees and business resolving problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in … practices. Seeks input from teammates and outside experts on systems and feature design. Executes on key deliverables for the business that require off-hour support or tasks. Assembles workstations including mechanical standing desks. Unboxes and organises inventory items. Receives and organises inventory while maintaining inventory tracking system. Installs IT more »