Chertsey, England, United Kingdom Hybrid / WFH Options
Ntrinsic Consulting
The European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies … Responsibilities! Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from … and other embedded new products, SmartThings Key responsibilities include close collaboration with the European VD Product Quality PIC, the wider Product Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for NPI – New Product more »
of our total gross profit from sustainable products. This is an 18-month fixed-term contract with the possibility of becoming permanent. The IT SupportSpecialist may be based at either Leatherhead (Surrey) or Harwich (Essex) but will provide support to both of these sites and to … will need to live within easy travelling distance of either Harwich or Leatherhead and be prepared to travel to other sites. As an IT SupportSpecialist, you will be responsible for providing efficient and professional assistance to all employees of the company regarding IT-related issues and enquiries. … You will be the first point of contact for technical support, ensuring smooth operation of IT systems. Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems. Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions more »
Technical SupportSpecialist - 2nd/3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The Technical SupportSpecialist will have … Essential experience: * Ability to navigate and work efficiently using IT software. * Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rd line queries effectively to competition. * Patient with excellent customer service skills/ more »
