Group is the UK's largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line SupportTechnician - the role will include: Provide first line support for all company users in all aspects of IT Log faults with 3rd more »
Job title: 2nd Line SupportTechnician Salary: up to £36k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 2nd line supportTechnician to join their team. This role requires someone who is process orientated, effective and more »
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. In this role, you will … reference. Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution. Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction by … systems. Knowledge of firewalls and IP based networks. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with remote support tools and ticketing systems is highly desirable. Ability to work independently and efficiently manage multiple priorities in a fast-paced environment. Employee Benefits: Great more »
and have recently gone through a period of growth and restructuring which sees them moving into new offices and starting to move their IT support back in house. This will be a busy, varied, and interesting role, supporting approx. 150 users across 4 sites, although most people are based … other sites may be required. Troubleshoot a wide range of IT issues Identify trends and monitor event logs Manage helpdesk and asset management system Support project work Support the Head of IT in maintaining the network and replacing hardware A note to say due to their location you … with the chance to be part of something really important in a great environment. what were looking for. You will need to have good support experience and a strong level of digital knowledge across a full range of devices. A good understanding of PC Architecture laptops, mobile devices along more »
there are other, better ways to do things. Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service to grow strong relationships based on trust, helping everyone from fast-growing … tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, were there to support them. Role Overview As 2nd Line Service Technician you will be the go-to problem solver, tackling a diverse range of customer IT support … recognising areas of improvement Administrating, configuring, and managing customer backup systems Administrating, configuring, and managing core network infrastructure of customer equipment Working with supplier support contacts to resolve complex technical issues Taking ownership of cases escalated within the department that require enhanced technical knowledge Creating and updating Knowledge Base more »
