20 Support Technician Jobs in the South West

are to grow to 400-500 by 2025 through the development our UK nuclear service offerings. We are currently recruiting for an Junior IT Support Technician to support our growing IT function at our Head Office in Avonmouth. The Junior IT Support Technician will provide … support for the main IT service Engineer at our Avonmouth site and assisting with the local network infrastructure, ensuring its health and compliance, support the PC fleet and the current 300 users of the Framatome IT network across our sites, including Hinkley Point C, and their respective local … IT support engineers. As the Junior IT Service Engineer , you will be liaising with the wider IT team, and will report directly to our IT Service Engineer in Avonmouth. Key responsibilities will include: Local IT support to Avonmouth users. Provide daily technical support to end-users via more »

Reporting directly to the Head of Finance Transformation, the Apprentice Finance Systems Developer will assist in the day-to-day operational support of the firm’s Finance systems and users. Role The position is within a small team working mainly on the Service Desk and will encompass customer support (both in person, online and over the telephone), application support, system testing, change control and documentation. The Role The successful applicant should have: Experience in troubleshooting IT Systems and have the ability to quickly learn and be able to adapt to new applications. Be able to accept tasks … and advice from other more members of the department. Be willing to work out of hours when required and at short notice to support the business. Capable of working to tight deadlines, sometimes under pressure. Demonstrate a high level of customer service and professional approach. You should also be more »

Customer Support Technician Okehampton, Devon- Hybrid Working Opportunities £25,000 to £30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits Excellent opportunity for a Project Manager to join an industry-leading business offering good training … several other industry leaders in highly technical, specialist industries. In this varied role you will be responsible for providing both internal and external Technical Support via email, over the phone, and in person. This includes maintaining accurate record-keeping in line with Service Level Agreements, assisting in developing and … opportunities, some highly interesting projects to be a key part of, and progression routes through the business! The Role: *Delivering internal and external Technical Support through various channels *Maintaining accurate record-keeping aligned with SLA's *Contributing to the development and upkeep of existing relationships, and grasping customer requirements more »

Analyst, Bristol, Up to £36,000 Company profile: A Consultancy Business based in central Bristol is currently expanding and is looking for a Site Support Technicain to join them on their journey. You will play a vital role in handling IT Service Incidents, as well as getting the chance … to take on leadership duties, providing support to more junior members of the team and being the last point of call for 2nd line requests. This is a very exciting chance for an established IT Service Desk Analyst with 2nd line experience to grow their career for one of … supporting MS Suite of products. (Windows/AD/O365). Experience in Networking. Experience with peripherals, hardware, and mobile devices. Strong 2nd line support experience. Valid UK Driving licence. Benefits: Salary up to £36,000. Shared parental leave- 18 weeks full pay. 25 Days holiday. What to do more »

Acting as first point of contact for client issues (support tickets) via email, phone and in-person. Capturing and recording information required in order to correctly prioritise tickets. Role Resolving technical tickets both at supported schools and remotely. Escalate tickets to next line within SLAs. Communicating ticket progress with … there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure … management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business. The role offers the opportunity to progress into a permanent position. more »

IT Support Technician Our engineering industry client is seeking an IT Support Technician. The company provides excellent career progression opportunities. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance … to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance … service at all times. Keep up-to-date with product knowledge, technology trends, and best practices in customer support. Assist in creating and updating support documentation, manuals, and knowledge base articles. Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows more »

Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you … ll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing … opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues more »

Position: Customer Support Technician Our engineering industry client is seeking an experienced Customer Support Technician. . The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues … promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency … service at all times. Keep up-to-date with product knowledge, technology trends, and best practices in customer support. Assist in creating and updating support documentation, manuals, and knowledge base articles. Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows more »

This is an exciting opportunity to join Launde Primary School as an ICT Support Technician Apprentice. You will ensure the availability of a fully operational network, class computers and any other IT equipment, liaising with ICT Lead and off-site technical support where necessary. Role Filtering, monitoring … and accounting of consumables in line with school procedures Allocation of new users Removal of former users Logging problems and liaising with suppliers and support agencies Tracing abuse and misuse of all hardware & software Installation and maintenance of stand-along machines Maintenance of an efficient booking system for resources … teaching staff in identifying, evaluating learning resources for use in the implementation of the National Curriculum both for ICT and across the curriculum To support children in developing their skills in ICT To promote the use and understanding of ICT within the school with staff, children and parents To more »

Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly … and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and … glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical more »

This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with … role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site – this will involve driving therefore a full, clean driving licence … toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end more »

working in a role where you can help others? If so, this role could be perfect for you! This is an opportunity for a support driven individual who has worked in a helpdesk or support role to join a national business that develops, implements and supports the technologies … their maybe opportunities to progress into team leader roles or similar in the future. As the helpdesk specialist you will be responsible for technical support delivery ensuring software/hardware functionality of equipment is delivered as expected. You will provide support to major UK customers as well as … requested for this opportunity. Overtime weekdays/weekends at 1.5 Bank Holidays at 2. OTE including overtime £25,972+ Job specification Providing 2nd line support across multiple sites and users across the UK & Europe. Responsible for resolving all service and user requests end to end, with a focus on more »

An IT Support Technician Apprentice (Level 3) is required. You will be based in Plymouth, working for a local established IT Support company. Duties include: Providing 1st Line technical assistance to a range of businesses of different sizes and industries, building and repairing hardware and answering calls … 1st Line technical assistance to a range of businesses of different sizes, across different industries Answering phone calls and email tickets to provide technical support Training Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation Based in Plymouth office - PSP, Davy … half a day monthly portfolio training Functional Skills in English and maths if required Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard Higher Education: Level 4 HTQ qualifications, University Job roles progression within Acronyms: Service Desk - 1st Line Engineer Apprenticeship Standard Information communications technician more »

IT Support Technician Location: Gloucester Shift : Day shift Salary: £25000 to £27,000 per annum Excellent Benefits package & great working environment Calling all IT Support Technicians, my successful client is looking for an expereinced IT support \technician to join their growing team in Gloucester. The … successful candidate for the role of IT Support Technician contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of IT systems across the entire organization. Tasks and Responsibilities: Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. … including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment. • Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. • Testing disaster recovery procedures to ensure business continuity. • Assisting with the more »

IT Support Technician - 1St Line This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, looking to add to their team after a new contract win. £22,000 - £25,000 Salary Office Based Full … time, permanent. Monday - Friday/37.5 Hour Week H IT Support Technician Overview Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Complete … and repairs to client specification. Monitor client services so all systems are working as expected. Provide regular and relevant updates to customers throughout the support process. IT Support Technician Benefits Up to £25,000 Salary Be part of a growing company with an established client base. more »

IT Support Technician Location: Ringwood, Hampshire, + hybrid home working. Salary: £21K - 22k, DOE + Profit Share + Benefits Hours: 37.5 hours per week full time The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank … Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as an IT Support Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support … an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. IT Support Technician - The Role: You will be taking calls from customers and helping to resolve their IT issues; you will be the first point more »

3rd Line Support Technician Location: Ringwood, Hampshire, BH24 3FW, with Hybrid option Salary: £37,000 - £42,000 + profit share and benefits + on call Hours: 37.5 hours per week Join us as a 3rd Line Support Technician! Trusted Technology Partnership is specialist provider of IT … Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and … call and weekend working – additional pay. • Ongoing training and support. • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 3rd Line Support Technician - The Role This is a fantastic career opportunity for a talented 3rd Line support technician who has demonstrable experience in more »

IT Support Technician (1st Line Support/Helpdesk) Gloucester £25,000 to £27,000 + Contributory Pension + 25 Days Holiday + Group Life Assurance + Income Protection + Training and Development + Private Medical Insurance (After Probation) 9/10 Day Working Per Fortnight (Week … Monday to Friday, Week 2 Monday to Thursday) – Start Time Between 07.45 to 8.45, Finish 16:30 to 17:30 IT Support Technician required to provide 1st line support within an industry leading supplier of manufacturing machinery with a reputation of global excellence. This is a great … opportunity to join a well-established company during an exciting period of growth. This role would suit candidates either with industry experience providing IT support and/or an IT graduate (or equivalent). Reporting into the company’s IT Manager, the successful candidate will work within a small more »

Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. … As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1 st and 2 nd line telephone and on-site support services. Your key responsibility is … to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you more »

Be part of a team providing and assisting the Operational Teams with a full range of support services: End User Computing, Printing Services, Warehouse and Transport management Services, and Infrastructure and Application Support and Security. Gain knowledge in many areas of the Logistics Operational support to both … internal and external areas. Role The key elements of the IT Support Technician position are as follows: Work as part of a team as a single point of contact for all Support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents … To follow up on ticket statuses to requestors and communicate progress promptly. Involvement in regular maintenance for other sites throughout the UK. Arranging external support with the third-party vendors where issues cannot be resolved in-house and escalate when necessary. Training IT Solutions Technician Hardware Level 3. more »