2 Permanent Support Technician Jobs in Tyne and Wear

Job Title: ICT Support Technician Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK Summary: The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering technical … assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects. Duties and Responsibilities: Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the needs of … update the Helpdesk knowledge base. Using the Group’s remote access software to manage and deal with basic 1st level requests to provide remote support to end users. Maintain the hardware and software asset registers. Managing the build, configuration & issue and return of IT devices to & from end users. more »

3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. … As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated … technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and more »