2 Permanent Support Technician Jobs in Wiltshire

IT Application Support Technician Location: Trowbridge, Wiltshire - Onsite Salary: £25,000 - £26,000 a year Permanent, Full Time. AlertSystems is a leading supplier of integrated electronic security systems, with an enviable blue-chip client base and a reputation for being an outstanding security service provider. We are seeking … an enthusiastic, positive and ambitious technician to join our IT support team. In this full time, permanent role you will be providing remote customer support via telephone, email and remote support tool. Job Description An additional IT support technician is required to provide application … support to our customers who use our IT based software, hardware and SaaS offerings. As an IT application support technician y ou will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk/help desk environment and will be a logical more »

Our clients are recruiting for an establishedSystems Support Technicianto fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a … positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using … glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical more »