Experience collaborating with cross-functional teams, including product management, design, engineering, and marketing. Solid knowledge of user research tools and software (e.g., UserTesting, Lookback, SurveyMonkey, Qualtrics, etc.) and basic understanding of data analysis software or methods. Basic knowledge of design and prototyping tools (e.g., Figma, Sketch, Adobe XD) is a more »
producing and analysing user journeys and flows to illustrate how customers interact with our products. Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro more »
Manchester Area, United Kingdom Hybrid / WFH Options
Digital Gurus
analysing user journeys and flows to comprehend customer interactions with our products effectively. Well-versed in remote research methodologies, utilising platforms like Maze and SurveyMonkey for surveys and remote user testing. Capable of planning and managing participant recruitment processes, recommending suitable tools, and maintaining organised research repositories. Familiarity with design more »
that drive the business for renewed growth. Demonstrated leadership experience in the development and implementation of customer experience programs, such as Medallia, qualtrics or surveymonkey, including Net Promoter System in scaled organisations - essential Experience of leading agile delivery of complex system developments with multiple stakeholders and limited resources - essential Subject more »
with CSM’s to understand upcoming renewal timelines and scheduling in feedback calls to support the renewal proposal Creating, sending and analysing user surveys (SurveyMonkey) to support PoV and renewals Following up with Net Promoter Score responses from customers to drive increased satisfaction and higher NPS results in the future more »
