Carterton, England, United Kingdom Hybrid / WFH Options
Aeropeople Ltd
into the Fleet Engineering Quality & Safety Assurance Manager, you will work as part of the Compliance team and will support the implementation and management of all aspects relating to Quality and Safety ManagementSystems and Airworthiness Review functions in the Fleet Engineering Department, including … the effective implementation and maintenance of the MAA Part 145 Quality Assurance processes to fulfil the requirements of the UK National Requirements. Functional management of the Company Authorisation system requirements in accordance with Part 145.A.35, including the control and issue of Personal Authorisations. Plan and conduct Licenced Aircraft … opportunities for improvement that are identified. Be personally responsible for engaging in all facets of the role in line with the requirements of the SMS, Quality and Environmental ManagementSystems to provide a safe and efficient outcome to all that is done. This Includes maintaining awareness more »
with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and … research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and more »
required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the ServiceManagementSystems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of … customer sites to assist with technical issues or project work. To complete additional ad hoc project work, as required. To assist the Services management team by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance … At least 5 years' relevant experience working within a support or hosting operations environment Excellent working knowledge of MS Office 365 and MicrosoftServer Operating Systems Good working knowledge of: Veeam and other 3rd party backup technologies Virtualisation technologies including VMWare and HyperV VLANs and VPN more »
divisions central quality and servicemanagement documents, which includes conducting regular reviews and updates to policies and procedures. Maintaining the QMS and SMS risk and action logs. Liaising with external and internal auditors, including issuing and reviewing audit reports, maintaining audit finding logs, and proactively following up with … and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters. Leading the quality management review discussions with senior management. Deputising for the quality and compliance manager on quality matters. Requirements Experience with Microsoft Office Applications. Excellent attention to … detail. Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 ServiceManagement and ISO27001 Security ManagementSystems certification. Be able to work at all levels, including dealing with confidential and sensitive business information. Have a proven ability to more »