Service Desk Engineer
Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Navisite
and be part of our team!! Normal Navisite is looking for an experienced Service Desk engineer to join our existing team providing 24 / 7 to our customer base from our Glasgow based office. This role is offered primarily as an office-based role, with some hybrid work … issues with, Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising / resolving issues with the backup jobs. Looking to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside … instruction or fixes are identified. in our ticketing tool to be customer specific or generic. Requirements: Must hold an appropriate IT qualification, and / or (or be working towards) other professional certifications such as MCSA, CCNA etc. Good technical understanding and experience. Able to cope with multiple problems more »
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