Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent / Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … Adhere to, promote, and support the company's Information Security policies. Essential: * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * IOS and android device setup and support * Microsoft Office 2010 and above * Printer Support * Fundamental more »
ManagerDesired Skills & Experience:EssentialEducated to NVQ Level standard or equivalent experience.Experience of helpdesk supportUnderstanding of Active Directory (including Administration)Office 365 (including user / license Administration)Azure (Entra ID) user and group administrationIT support (including Networking TCP/IP, DHCP / DNS)BeneficialExperience with setting up and troubleshooting Zoom / Teams meetings.Experience with Freshservice IT service management or another leading ITSM tool.Software applications support Intune includingAutopilot laptop provisioning.Apple iPhone / iPad enrolmentUnderstanding / Awareness of ITIL support frameworkPersonalProfessional telephone mannerCustomer focused approachAnalyticalProblem solvingAssertive more »
Essential Educated to NVQ Level standard or equivalent experience. Experience of helpdesk support Understanding of Active Directory (including Administration) Office 365 (including user / license Administration) Azure (Entra ID) user and group administration IT support (including Networking TCP/IP, DHCP / DNS) Beneficial Experience with setting up and troubleshooting Zoom / Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone / iPad enrolment Understanding / Awareness of ITIL support more »