2nd Line Support Engineer
Winchester, Hampshire, South East, United Kingdom
Thomas Ren Associates Ltd
2nd Line Support Engineer / Customer Service 2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs … . Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications / Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of … computing technologies. Good understanding of networking, TCP / IP and internet technologies. Knowledge of Microsoft O / S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an more »
Employment Type: Permanent
Salary: £30,000
Posted: