Aberdeen, Aberdeenshire, Scotland, United Kingdom
SWORD IT SOLUTIONS LIMITED
next step in your career with an established and growing company, were delighted to share a newly created opportunity to join the Sword
team in the role of EUC
Team Lead. This is a
Lead role, ensuring that the Support
Team consistently applies our … effectiveness in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support
Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … growth with little impact to existing services. Motivate, develop, and manage staff within the
Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise
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