1 Team Leader Jobs in Berkshire with Remote Work Options

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve … as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service and ensure appropriate training more »