Desk TeamLead - £35,000 - £40,000 Bournemouth This is a great opportunity for an ambitious IT Service Desk TeamLeader looking to join a company that take career development seriously, who have recently been certified as a Great Place to Work. You will spearhead … UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service … the following: A technical background, including: Active Directory administatration MS Exchange 2013 administration Office 365 administration Hardware troubleshooting Windows Network connectivity issues Previous Teamlead responsibilities, including: Being the escalation point for service desk analysts Providing 2nd line support when required Adopting best working practices Ensuring KPIs are more »
Service Desk TeamLead | Bournemouth | Hybrid | £40,000 + Bonus Your new company I’m working with the UK’s leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office, with the expectation that … you will be required to travel to sites. Your new role As the IT Service Desk teamlead you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of … Qualifications: • ITIL v3/v4 Foundation qualification is desirable • MCP certification would be desirable Knowledge & Experience: • 2+ years’ experience of providing teamleader support in a similar role What you'll get in return Competitive salary and bonus scheme Company pension scheme Life Assurance Professional Subscriptions paid more »
IT Service Desk Teamlead, £35-40k + Benefits, Bournemouth Are you a Service Desk professional and looking to lead an IT Support team? Capable of managing a team of 4 and act as a technical point of escalation for Service Desk team, providing enhanced support whilst leading and managing the team to provide good service and meet SLAs. In this role, you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. … You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To excel, you'll need a solid grasp of IT operational support frameworks and the ability to deliver excellent service. Effective communication within the teammore »
