2 Permanent Team Leader Jobs in Dorset

Desk Team Lead - £35,000 - £40,000 Bournemouth This is a great opportunity for an ambitious IT Service Desk Team Leader looking to join a company that take career development seriously, who have recently been certified as a Great Place to Work. You will spearhead … UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service … the following: A technical background, including: Active Directory administatration MS Exchange 2013 administration Office 365 administration Hardware troubleshooting Windows Network connectivity issues Previous Team lead responsibilities, including: Being the escalation point for service desk analysts Providing 2nd line support when required Adopting best working practices Ensuring KPIs are more »

IT Service Desk Team lead, £35-40k + Benefits, Bournemouth Are you a Service Desk professional and looking to lead an IT Support team? Capable of managing a team of 4 and act as a technical point of escalation for Service Desk team, providing enhanced support whilst leading and managing the team to provide good service and meet SLAs. In this role, you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. … You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To excel, you'll need a solid grasp of IT operational support frameworks and the ability to deliver excellent service. Effective communication within the team more »