2 Permanent Team Leader Jobs in Reading

Installation Team Leader, Reading Roc Technologies is one of the UK’s fastest growing and capable Transformation Services Providers and we empower organisations in the public and private sectors to accelerate business and technology change. We have an exciting opportunity as ‘Installation Team Leader ’ within our Engineering services team. As an Installation Team Leader, you will be overseeing the day to day operations of our installation team, ensuring the successful delivery of customer projects. Reporting to the Site/Project Manager, you will be responsible for supervising engineering … resources, completing installation documentation, assisting with site surveys, and contributing to quotations. The Installation Team Leader will be required to be onsite Monday to Friday, at our clients site based in Reading, Berkshire. Responsibilities Commercial Responsibilities Assisting in achieving the P&L Assisting in quotations, detailing man more »

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve … as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service and ensure appropriate training more »