The mission is clear: to lead the charge towards a future of accessible and clean energy for all. The Role 🎈 Join them as a CustomerSupport Manager, where you'll play a pivotal role in ensuring the seamless operation of their customersupport function. Whether you … re a seasoned support professional looking to step into a management role or have experience setting up and managing support teams, this could be a fantastic opportunity for you. Responsibilities 🙌 Oversee front-line support for their platform, ensuring exceptional service delivery. Manage and analyse support costs … and KPIs to drive continuous improvement. Implement and refine support processes, enhancing user experience. Develop FAQ documents, videos, and SOPs to streamline support operations. Engage with the community through forums and provide timely responses to queries. Conduct training sessions for customers and support teams as needed. Periodically more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Premier Technical Recruitment
Engineering and TechnicalCustomerSupport Engineer Basingstoke (hybrid working) - 3 days in the office/2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and … specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and TechnicalCustomerSupport Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Customer Relationship Centre Manager, the successful Engineering and TechnicalCustomerSupportmore »
Greater London, England, United Kingdom Hybrid / WFH Options
Follow The Oak Ltd
Role : Customer Success TechnicalSupport Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing … their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn. Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services. Responsibilities include: Maximising customer value to … sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customersupport tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. You will guide our more »
Bournemouth, South West, United Kingdom Hybrid / WFH Options
Talent Sure Recruitment Limited
German Speaking IT TechnicalSupport Location: Bournemouth (Hybrid Working) Salary: £25,000 per annum, plus annual performance bonus Hours: Monday Friday, 40 hours per week Support with VISA extension and one month hotel accommodation Our client, based in Bournemouth, offers end-to-end solutions to their customers more »
Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION UK French Speaking TechnicalCustomerSupport Salary: Up to £27,900 pa + Bonus Location: Blackburn, Lancashire - Hybrid working patternAt commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref … Our client is a well-established and innovative tech company with international operations Main duties: To be responsible for providing high-quality level of customer service to customers relating to their products The Role: - To deliver excellent Customer Service through their helpdesk - To resolve issues relating to the … companys products - To provide comprehensive responses to customer queries in a timely manner - To keep accurate records and data input - To deal with customers via phone/email/webchat - To liaise with other internal departments - To fulfil ad hoc duties as required The Candidate: - Fluent in French (written more »
Norwich, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Technique Recruitment Solutions Limited
Our client are a leading global machinery manufacturer based in Norwich. Due to continued success they have an opportunity for a CustomerTechnicalSupport Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average … travel with visits between 2 days-2 weeks on average with the remainder being remote support based in Norwich and hybrid working from home. The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package Key Accountabilities … Continuous improvement and development of product performance at customer sites. Provision of TechnicalSupport to customers and Agents as required by completing the key duties outlined below. Development of Communication between company, Agents and Customers. Key Duties and Responsibilities Undertaking audits of installed equipment and Field Service more »
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Talent Sure Recruitment Limited
German Speaking IT TechnicalSupport Location: Bournemouth (Hybrid Working) Salary: £25,000 per annum, plus annual performance bonus Hours: Monday Friday, 40 hours per week Support with VISA extension and one month hotel accommodation Our client, based in Bournemouth, offers end-to-end solutions to their customers … to join their successful team. No experience required! Just the desire to kick start a career in technology. Main Responsibilities: Answer inbound calls and technical queries on the IT software we provide. Build rapport and nurture relationships, identifying opportunities to up-sell. Ensure excellent customersupport, direct … Desire to improve, receive feedback and be coached to win in tech Our client offer a fantastic and elite training program, so no previous technical experience necessary! They also offer great benefits and development opportunities.To find out more, APPLY TODAY more »