11 Permanent Technical Customer Support Jobs in England

whether a whole room or a part of it, Cyncly equips customers with the software to transform vision into reality. About the role The Technical Customer Support Agent is responsible for providing the best support and service to our FDS customers. This includes responding to their … queries in the most efficient way and adding value to our customers. The Technical Customer Support Agent is the first point of contact for customers once purchasing our software so must be polite and professional at all times and present the best image of the company. This … includes providing a quality service and being committed to deliver results for customers and the business. As part of the FDS Customer Support Team, the Technical Customer Support Agent must have excellent communications skills and be a team player. Main Responsibilities: Provide telephone and remote more »

whether a whole room or a part of it, Cyncly equips customers with the software to transform vision into reality. About the role The Technical Customer Support Agent is responsible for providing the best support and service to our FDS customers. This includes responding to their … queries in the most efficient way and adding value to our customers. The Technical Customer Support Agent is the first point of contact for customers once purchasing our software so must be polite and professional at all times and present the best image of the company. This … includes providing a quality service and being committed to deliver results for customers and the business. As part of the FDS Customer Support Team, the Technical Customer Support Agent must have excellent communications skills and be a team player. Main Responsibilities: Provide telephone and remote more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is … to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology more »

Description We are looking for a Technical Customer Support to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in … buying to approximately 3,000 independent, family owned organisations globally. Due to our continued growth in the UK, we are seeking an experienced Mobile Support Technician to join the customer service team. The team respond to a wide range of calls and emails and this role will focus … on solving/managing all mobile phone/smartphone issues and support inquiries. Key Duties and Responsibilities... Identify Potential Lead and then convert it by passing to the relevant teams. Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer more »

Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing … their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn. Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services. Responsibilities include: Maximising customer value to … sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. You will guide our more »

Our client are a leading global machinery manufacturer based in Norwich. Due to continued success they have an opportunity for a Customer Technical Support Representative to join their Technical Services team. This role will involve frequent travel both within the UK and overseas. On average … travel with visits between 2 days-2 weeks on average with the remainder being remote support based in Norwich and hybrid working from home. The company has an outstanding reputation within their market and as well as a competitive salary the company offer an excellent benefits package Key Accountabilities … Continuous improvement and development of product performance at customer sites. Provision of Technical Support to customers and Agents as required by completing the key duties outlined below. Development of Communication between company, Agents and Customers. Key Duties and Responsibilities Undertaking audits of installed equipment and Field Service more »

FRENCH SELECTION UK French Speaking Technical Customer Support Salary: Up to £27,900 pa + Bonus Location: Blackburn, Lancashire - Hybrid working patternAt commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref … Our client is a well-established and innovative tech company with international operations Main duties: To be responsible for providing high-quality level of customer service to customers relating to their products The Role: - To deliver excellent Customer Service through their helpdesk - To resolve issues relating to the … companys products - To provide comprehensive responses to customer queries in a timely manner - To keep accurate records and data input - To deal with customers via phone/email/webchat - To liaise with other internal departments - To fulfil ad hoc duties as required The Candidate: - Fluent in French (written more »

German Speaking IT Technical Support Location: Bournemouth (Hybrid Working) Salary: £25,000 per annum, plus annual performance bonus Hours: Monday Friday, 40 hours per week Support with VISA extension and one month hotel accommodation Our client, based in Bournemouth, offers end-to-end solutions to their customers … to join their successful team. No experience required! Just the desire to kick start a career in technology. Main Responsibilities: Answer inbound calls and technical queries on the IT software we provide. Build rapport and nurture relationships, identifying opportunities to up-sell. Ensure excellent customer support, direct … Desire to improve, receive feedback and be coached to win in tech Our client offer a fantastic and elite training program, so no previous technical experience necessary! They also offer great benefits and development opportunities.To find out more, APPLY TODAY more »

Customer Support, eOperations Role Overview: eOperations is a global technology support team spread across EMEA, APAC and US, providing customer-facing trading application, middle office, market data and STP support, for BGC partners group brands (GFI, BGC, Latium, RP Martin, Sunrise, Cantor, Aurel). eOperations … works closely with internal teams (eSales, product strategy, brokers) as well as external (traders, operations/IT support teams) clients. Leveraging a unique skillset mix (business, product, technical and compliance knowledge, along with relationship management) to investigate and resolve issues or engage with other IT teams (including but … not limited to level-two application support, Development, Integration, Deployment, Networks, Citrix, and Regulatory reporting) where required. The team have oversight of the trade lifecycle from the point of order entry through to clearing and settlement. Operating in a fast-paced environment, you will be expected to multitask and more »

Were working with a fantastic company who are looking for someone to join their Customer Support team in a technical field based role where you will go out to customers homes to deliver and install new products. The role will be fully field based across the south … the successful candidate lived within a 20 mile radius of the office. Typical duties would include: Driving to and installing the companies products into customer homes. Responding to emergency call outs for repairs Ensuring stock is managed correctly on the van to cater for any call outs Offering a … high level of customer service to all clients The successful candidate A positive, proactive and can-do attitude Able to work well under pressure Technically minded and able to understand and work on a range of different products A full-clean driving license If this sounds like a position more »

always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service … in lieu usually the following Friday). Hybrid Working: 3 days office, 2 days home per week. Key Responsibilities: • Responsible for the first-line support of Optix clients. • Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day. • Remotely logging … in to the client site to fix common faults or directing the client to resolve the fault themselves. • Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. • Attending client visits may become a part of the role as more »