Customer Technical Support
Andover, England, United Kingdom
Wessex International
Job Title: Technical Customer Support Overview: We seek a proficient Technical Customer Service Representative to join our dynamic team. As a Technical Customer Service Representative, you will serve as the first point of contact for Dealers and end users seeking technical assistance … over the phone, email, or chat. You will address inquiries, provide guidance, troubleshoot technical issues, and ensure customer satisfaction through effective communication and problem-solving skills. You will be office based at the Wessex Factory in Andover, Hampshire. Responsibilities: Provide Technical Support: Deliver exceptional technical support to customers by resolving inquiries, troubleshooting issues, and providing guidance on product features and functionalities. Respond to Inquiries: Answer incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring accurate and timely resolution. Troubleshoot Issues: Diagnose technical issues, analyze problems, and guide customers more »
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