11 Permanent Technical Support Jobs in the East of England with Remote Work Options

Helpdesk Technical Support Technician | 1 st Line Our client is a market leader in the development, manufacture and supply of advanced POS Products and industrial weigh labelling equipment into the worlds food processing industries and major retailers.They are a solutions provider to the major retail industry for Point … used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide first line technical support to both our customers and field engineers. We are looking for someone with energy and enthusiasm who likes working with technology and … people. Full training on products will be provided. Essential Job Responsibilities Reporting to the Lead Technical Support Technician the Helpdesk Support Technician performs the major functions listed below.All training will be given, however a person with a good interest in technology and fundamental IT skills would be more »

About the Role We have an exciting new opportunity to join our Technical Support Team. As a Technical Support Engineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a … Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible for … To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. To provide technical expertise and support during the setup, commissioning and testing of a pre-production and production head end system. To support and maintain more »

are committed to enhancing the user experience and continually expanding our product range. Role Description This is a full-time hybrid role as a Technical Support Analyst at VoiceHost Limited. As a Technical Support Analyst, your day-to-day tasks will include providing technical assistance … and support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support. This role is based in Norwich but offers flexibility for remote work. Qualifications Technical Support, Troubleshooting, and Analytical Skills Customer Support and Customer Satisfaction Excellent problem-solving and communication … skills Experience in a technical support role Knowledge of VoIP technology and SIP protocols Understanding of networking concepts Ability to work independently and collaborate effectively Experience with CRM systems is a plus Industry certifications such as CompTIA A+, CCNA, MTCNA or equivalent are beneficial Benefits: Salary £28k - £38k more »

37.5hrs between 08:00-18:00 Monday-Friday On-call on a rota basis, with additional payment, may be required once fully trained. The Technical Support team forms a part of the Zellis IT department, acting as a last line of defence against incidents. As customers report incidents … into Zellis Support Services (ZSS), they go through triage and support where many issues will be resolved. If, however, ZSS are unable to determine the fault or something is not working as designed, they will engage Technical Support. It is then our responsibility to fill the customer … that the A-Team has been engaged and we WILL find the cause and implement corrective actions in the shortest possible timeframe. As a Technical Support Analyst, you will predominantly be working on a Tier 2 service desk, with crossover into Tier 3. Our aim, simply put, is more »

Medical Devices Technical Support Engineer Location: Harlow, Essex with some flexibility to work from home Package: Competitive salary with a discretionary bonus, private healthcare, private pension, 25 days annual leave plus much more! The Role One of the leading biomedical managed equipment service providers in the UK is … now hiring for a Technical Support Engineer to under take a new and exciting role within their Harlow repair workshop. This role has come about following the set up of a new "return to base" workshop and a project to increase the accuracy and efficiency of a new … and reviewing requests/recommendations for repairs made by field based engineers (as opposed to being hands on). Roles/responsibilities include; Provide technical support activities where needed across all departments. Manage equipment spare parts data including the quality of data relating to spare parts and suppliers. more »

Due to continued growth, Hutchinsons are delighted to recruit a newly created role for a Technical Support Advisor to join our Omnia team, joining this newly established team based in our Wittering office. You will be developing and maintaining expert level knowledge of Omnia, our market leading digital … farming platform, to enable you to provide high quality technical support to both internal and external users. KEY RESPONSIBILITIES Providing phone and email based technical support to a variety of users, troubleshooting issues and providing guidance to enable best use of Omnia and TerraMap Support … with effectively, communicating the status and escalating issues where required. Supporting with the production and delivery of on-going training to all users Providing support throughout the on-boarding process Actively seeking feedback on the platform, sharing any potential developments with the team This role will suit someone with more »

As the Technical Support Center Engineer, you will be reporting to the Technical Support Center Manager (EMEA), responsible for providing 24/7 operational cover for all of our sites, 1st/2nd line support (being the first point of contact for client queries) whilst … using the SalesForce application to log, categorise and prioritise all support requests. NTT GDC EMEA are operating state-of-the-art Data Center facilities across the EMEA Region, providing highly resilient and energy efficient Data Center services, supporting business critical IT applications for some of the largest multi-national … within the next year and beyond. Your Responsibilities Excellent customer service skills and experience Use the SalesForce application to log, categorise and prioritise all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work (remote hands, provisioning, change/incident management more »

9am until 5:30pm (Monday to Friday) Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries … you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries * Troubleshooting basic areas of the company platform * Work with customers on live chat, e-mail, telephone and ticketing … services ensuring the best level of service possible * Incoming enquiries ensuring they are communicated to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An more »

Technical Support Consultant BI/Reporting/ERP BI Tools Reporting/Relational Databases - Data Warehousing Have you ever wanted to work for a top organisation providing business intelligence solutions for industries such as Aerospace & defence, financial, pharmaceutical, Healthcare and government bodies around the world? The company based … after a training and bedding in period. ***They will also consider fully remote for Cyberquery/Cyberscreen experience*** The successful candidate will be: -Providing support to customers and assisting with software installations and configurations across various platforms. -Managing the full life cycle of business intelligence and reporting projects for … this sounds like the role for you then send your CV through now for more information and a chance at interviewing for this role. Technical Support Consultant BI/Reporting/ERP more »

Technical Support Consultant – BI/Reporting/ERP BI Tools – Reporting/Relational Databases - Data Warehousing Have you ever wanted to work for a top organisation providing business intelligence solutions for industries such as Aerospace & defence, financial, pharmaceutical, Healthcare and government bodies around the world? The company based … after a training and bedding in period. ***They will also consider fully remote for Cyberquery or Cyberscreen experience*** The successful candidate will be: - Providing support to customers and assisting with software installations and configurations across various platforms. - Managing the full life cycle of business intelligence and reporting projects for … this sounds like the role for you then send your CV through now for more information and a chance at interviewing for this role. Technical Support Consultant – BI/Reporting/ERP more »

Technical Field Engineer c45k + car + benefits South East ABJ7088 As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products. The technical Field Engineer as part of the customer focussed team will support with technology/engineering-based advice and problem-solving expertise to act as the prime field-based linkage, to help ensure delivery of key strategic business objectives on standards of the product. Location REMOTE working - UK wide … and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer. Support customers with improving line efficiencies and reduce spoilage andproviding guidance to customers on Seamer tooling and Capping equipment Support and work with our more »