2 Contract Technical Support Jobs in England with Remote Work Options

We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer … and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact where possible * Train members of the team on new products/services * Lead role on … products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written * Excellent customer service skills * Excellent IT literacy more »

Our London based Public Sector client are looking for a SuccessFactors support analyst to join their team on a contract basis for 2 months. You will be joining a small team that work on a hybrid basis with 2 days per week in the office. The following experience is … required: Prior experience supporting SuccessFactors 2nd and 3rd line support Recruitment and Onboarding module knowledge is desirable Implementation support is desirable McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. more »