TechnicalSupport Engineer Whitstable £28k - £31k DOE Monday Friday (early finish on Fridays) We are looking for a TechnicalSupport Engineer to join our clients market leading organisation. If you have experience dealing with technical enquiries over the phone and via email , and are looking … to join an established, yet growing organisation , then this could be the role for you! As a TechnicalSupport Engineer , you will be: Taking phone calls to deal with technical enquiries . Responding to technical requests via ticketing system . Dealing with incoming emails to both … direct inbox and group mailbox. Supporting managers to help with product training business wide. Generating reports from technical enquiries. Updating technical library for internal use. Any other duties required. To be successful in application of the TechnicalSupport Engineer , you will have/be: Previous experience more »
TechnicalSupport Specialist - 2nd/3rd line Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The TechnicalSupport Specialist will have … Essential experience: * Ability to navigate and work efficiently using IT software. * Logging using inhouse CRM. Accurate ticket resolution. * Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rd line queries effectively to competition. * Patient with excellent customer service skills/ more »
a new opportunity to join their team. The need is for someone who is customer focussed and experienced in giving a first class IT support service to resolve client issues. Responsibilities: • Managing and prioritising service tickets, keeping records of work completed • Providing technicalsupport remotely or on … reported promptly, handled efficiently and through the appropriate channels. Ideal Profile: • A Level (or equivalent) IT or Computer Science or previous experience in a support role. • Excellent knowledge of Microsoft Office 365, Intune, EntraID • Experience supporting Windows and Mac operating systems • Previous experience in support • Able to build … Driving license and your own car which you are willing to use for work purposes is essential Excellent opportunity to join a team of support and software engineers who are exceptional and support their clients implement innovative solutions to grow their businesses. Benefits will include healthcare and pension more »