4 Permanent Technical Support Jobs in Kent

New Role! The iSeries Support Administrator will be supporting critical live services and will be expected to get incidents resolved in a timely manner. Tickets will originate from the Service Desk for the key Custom business systems across the IBM estate. The key purpose of this role is to … smooth and simple process when dealing with live system issues, maintaining visibility, tracking live issues and working closely with key internal stakeholders. The iSeries Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management … All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior more »

As a Telematics Support Engineer with this established, rapidly expanding business, you will play a crucial role in the development and enhancement of the company's telematics products. This challenging role requires an experienced Support/Applications Engineer degree qualified in computing or IT. Our client will also … market leading business has an employee centric culture offering ongoing personal development and great career prospects coupled with employment stability. Your responsibilities as Telematics Support Engineer: -- Provide Project Support: Actively participate in project meetings and new product introduction processes, contributing to effective planning and execution -- Supplier Collaboration: Work more »

Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play a crucial role in … providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT … devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on more »

Technical Support Engineer Whitstable £28k - £31k DOE Monday Friday (early finish on Fridays) We are looking for a Technical Support Engineer to join our clients market leading organisation. If you have experience dealing with technical enquiries over the phone and via email , and are looking … to join an established, yet growing organisation , then this could be the role for you! As a Technical Support Engineer , you will be: Taking phone calls to deal with technical enquiries . Responding to technical requests via ticketing system . Dealing with incoming emails to both … direct inbox and group mailbox. Supporting managers to help with product training business wide. Generating reports from technical enquiries. Updating technical library for internal use. Any other duties required. To be successful in application of the Technical Support Engineer , you will have/be: Previous experience more »