2 Technical Support Jobs in Kent

Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play a crucial role in … providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT … devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on more »

Technical Support Engineer Whitstable £28k - £31k DOE Monday Friday (early finish on Fridays) We are looking for a Technical Support Engineer to join our clients market leading organisation. If you have experience dealing with technical enquiries over the phone and via email , and are looking … to join an established, yet growing organisation , then this could be the role for you! As a Technical Support Engineer , you will be: Taking phone calls to deal with technical enquiries . Responding to technical requests via ticketing system . Dealing with incoming emails to both … direct inbox and group mailbox. Supporting managers to help with product training business wide. Generating reports from technical enquiries. Updating technical library for internal use. Any other duties required. To be successful in application of the Technical Support Engineer , you will have/be: Previous experience more »