2 Permanent Technical Support Jobs in Peterborough

37.5hrs between 08:00-18:00 Monday-Friday On-call on a rota basis, with additional payment, may be required once fully trained. The Technical Support team forms a part of the Zellis IT department, acting as a last line of defence against incidents. As customers report incidents … into Zellis Support Services (ZSS), they go through triage and support where many issues will be resolved. If, however, ZSS are unable to determine the fault or something is not working as designed, they will engage Technical Support. It is then our responsibility to fill the customer … that the A-Team has been engaged and we WILL find the cause and implement corrective actions in the shortest possible timeframe. As a Technical Support Analyst, you will predominantly be working on a Tier 2 service desk, with crossover into Tier 3. Our aim, simply put, is more »

Due to continued growth, Hutchinsons are delighted to recruit a newly created role for a Technical Support Advisor to join our Omnia team, joining this newly established team based in our Wittering office. You will be developing and maintaining expert level knowledge of Omnia, our market leading digital … farming platform, to enable you to provide high quality technical support to both internal and external users. KEY RESPONSIBILITIES Providing phone and email based technical support to a variety of users, troubleshooting issues and providing guidance to enable best use of Omnia and TerraMap Support … with effectively, communicating the status and escalating issues where required. Supporting with the production and delivery of on-going training to all users Providing support throughout the on-boarding process Actively seeking feedback on the platform, sharing any potential developments with the team This role will suit someone with more »