Job Title: TechnicalSupportAnalyst Location: Ashton-under-Lyne – fully office based Permanent full-time role £23,000 plus up to £2000 bonus Main duties: Form part of the “Single Point of Contact” for all general, service & software escalations, providing efficient customer service. Daily proactive checks and … alert management via Embedded Web Services or Print Management Solutions Monitor and escalate device, software and infrastructure alerting to the relevant technical teams Access Managed Print Solution Server Status Monitoring, print queue status and error reporting Accurately record any incidents within the service desk tool with first line triage … and assessment Escalate incidents requiring L3 support to MPS Technical Lead or Head of Post-Sales Support and Service Delivery where applicable Act as the first point of contact for any technical or end user hardware issues raised Provide 1st Line diagnosis and 2nd Line resolution more »
TechnicalSupportAnalyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a TechnicalSupportAnalyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment … per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability … to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven more »
Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer YES to … in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. … services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer you will provide a single point of contact for customers incidents and enquiries. As the Junior more »
