The Role Due to expansion and growth, Eyelit Technologies is seeking a Development TechnicalSupportEngineer (DTSE) to support our MESTEC product line. As part of our Professional Services Team, the DTSE will play a crucial role in delivering key performance metrics for the Professional Services … as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times. The TechnicalSupportEngineer will be the face of business for all customers implementing MESTEC software. You will have direct impact on customer satisfaction … value realization, and contract renewals. This is a hybrid opportunity requiring three days per week in office at our Bracknell, UK location. Core Responsibilities Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction Specifying, developing, and more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Omega Resource Group
Job Ttitle: Customer Service Engineer Location: Milton Keynes Salary: Competitive Contract Type: Permanent Our client are looking for a TechnicalSupportEngineer within this role you will be responsible for providing support to customers on all technical matters. Key Responsibilities: Support for customer … and external customers. A methodical problem solver who is logical, organised and able to keep clear comprehensive records. Ability to clearly and effectively present technical subjects, face-to-face and via webinar. Experience working within an Engineering environment. Hands-on testing and diagnostic experience. Experience handling multiple projects with more »
Print Management software? Then keep on reading? Our Client Our client is the market leader in Print Management software and they're growing their TechnicalSupport team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting … print management space, who have trouble-shooting running through their veins! You will work with customers across the EMEA region, to help solve their technical problems with PaperCut, but also their surrounding IT Infrastructure environments. Along with supporting customers, you'll also get the opportunity to work on both … as Equitrac, Y-Soft, PrintCity etc You love to provide fantastic experiences for customers and get a kick out of helping people solve their technical problems. Troubleshooting and solving puzzles is part of who you are. You're a knowledge sharing machine and love to collaborate with teams and more »
Print Management software? Then keep on reading? Our Client Our client is the market leader in Print Management software and they're growing their TechnicalSupport team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting … print management space, who have trouble-shooting running through their veins! You will work with customers across the EMEA region, to help solve their technical problems with PaperCut, but also their surrounding IT Infrastructure environments. Along with supporting customers, you'll also get the opportunity to work on both … as Equitrac, Y-Soft, PrintCity etc You love to provide fantastic experiences for customers and get a kick out of helping people solve their technical problems. Troubleshooting and solving puzzles is part of who you are. You're a knowledge sharing machine and love to collaborate with teams and more »
Print Management software? Then keep on reading? Our Client Our client is the market leader in Print Management software and they're growing their TechnicalSupport team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting … print management space, who have trouble-shooting running through their veins! You will work with customers across the EMEA region, to help solve their technical problems with PaperCut, but also their surrounding IT Infrastructure environments. Along with supporting customers, you'll also get the opportunity to work on both … as Equitrac, Y-Soft, PrintCity etc You love to provide fantastic experiences for customers and get a kick out of helping people solve their technical problems. Troubleshooting and solving puzzles is part of who you are. You're a knowledge sharing machine and love to collaborate with teams and more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Propel
Senior IT Service Desk Engineer** £40-£50k per year Onsite 4 days, 1 day work from home Retail Business Circa 1200 employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and … SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service Desk Manager with routine tasks, covering; Desk Management, Business Reporting and Communication, substitute for SDM in IT Operations meetings About you: • Strong IT … Troubleshooting skills • Commitment to excellence - this is really important! • Strong system administration of critical IT systems • Support and administration of Apple devices • Support and administration using remote access software e.g., LogMeIn • Extensive experience in the following: o Microsoft based operating systems (emphasis on Windows 10/11 and more »