1 Permanent Technical Support Specialist Jobs in Cambridgeshire

portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers. You will engage with our customers to resolve pre- and post-sale technical enquiries. You will also be responsible for all human blood, biospecimen and custom research … Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate Establish yourself as first point-of-contact for future technical enquiries through relationship building Acknowledge and empathise with customer issues Identify information/data required for issue resolution and collect information as appropriate Analyse more »