1 Contract Ticket Management Jobs in South Wales

computing platforms, in a customer facing, professional and courteous manner. * Ensuring adherence to company processes and SLAs/OLAs. * Responsible for own queue and ticket management. * Lead in the development of good customer service practices * Keeping abreast of current IT and solution trends, technologies, system information, problems, changes and …/2019/2023, MAC OS operating systems, FSMO roles, Active Directory, Virtual Infrastructure technologies - Hyper V, VMWare, Exchange. MDM systems (Mobile Device Management), WLAN * Basic understanding of various backup technologies, Firewall exposure - SonicWALL, WatchGuard, Cisco, LAN - Cisco, Dell * Have a Passionate, Proactive and Dynamic approach to your work. more »