1 to 25 of 50 Ticket Management Jobs in the UK

work with Pegasus Opera and payroll with confidence of all areas of the system. Confident in providing data fixes, where needed Hands on experience ticket management systems Previous experience of working as a part of a team Able to demonstrate a high-level of technical knowledge Apply now more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

infrastructure & connectivity in place to trade efficiently. Managing the investigation, tendering and negotiation of key operational systems upgrades such as Financial, POS/Inventory Management and HR systems (amongst other software’s) to ensure we are using the best-in-class software that enables the business to be agile … implementations. Essential requirements – Skills, Qualifications & Experience Multi-site retail business experience including exposure and implementation of software tools such as: Finance software. EPOS Inventory management software. Data warehousing, reporting and visualisation. Web front end – Shopify CRM tools Ticket Management (ITSM) Pricing tools – Not essential Experience project managing more »

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech support Reporting more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

and requests related to data systems, serving as the initial point of contact for internal users. Responsibilities include: Receiving and logging tickets via a ticket management system Sorting and classifying tickets based on urgency, type (data requests, bugs, new features), and complexity Redirecting tickets to appropriate specialised teams … for resolution Providing initial responses and basic troubleshooting solutions according to established procedures Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction Participating in updating internal knowledge bases and documentation Gradually increasing technical and operational knowledge for more independent issue management Collaborating with research and trading … and technical challenges Qualifications: Rigorous and organised work approach Excellent written and oral communication skills Prior experience in technical support preferred Basic knowledge of ticket management systems Jira Ability to work effectively within a multidisciplinary team Interest in the financial sector and willingness to learn industry-specific technical more »

present technical reports. Good to have: working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device … Management, Conditional Access Policies and Autopilot. SharePoint Online and Microsoft Azure administration. OS DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation). and ambitious attitude towards work. someone who enjoys working with a variety of different technologies. more »

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

3rd party incidents will also be part of your responsibilities, requiring you to liaise with supplier managers and other 3rd party relationship owners for ticket management and resolution. Coordination is critical, as you will work with stakeholders to coordinate incident resolutions through upgrades or patches. You'll be … Solver : You are curious and questioning, always seeking solutions to improve processes and incident management. Minimum criteria: Strong customer service orientation with excellent stakeholder management skills. Strong attention to detail, with the ability to manage time and multiple priorities effectively. Ability to work in a fast-paced environment and more »

solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming … with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of … Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go more »

Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »

problems, supporting standard software packages, and other general 'IT' tasks Providing 'Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

problems, supporting standard software packages, and other general "IT" tasks Providing 'Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

problems, supporting standard software packages, and other general 'IT' tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the … part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating … with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes' support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management - ensuring the … part of a team. Experience and technical knowledge of IT, PC's/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

problems, supporting standard software packages, and other general "IT" tasks * Providing 'Hands and Eyes' support to other teams * Processing documentation and knowledge base article management * Using the onsite call management system to update calls and close calls to specific SLAs * Perform stock control & asset management - ensuring the … part of a team. * Experience and technical knowledge of IT, PC's/peripherals, and their architecture * Break fix, IMACs, Incidents, Projects * Experience with Ticket Management * Comfortable with liaising and working alongside 3rd Parties * Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating … with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through more »

Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects … LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution more »

and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation … it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile … a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills more »

who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »