1 to 25 of 42 Ticket Management Jobs in the UK

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global office … locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You … to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of contact for joiner, mover, and leaver escalations Assisting more »

critical applications to internal customers and end-users Triaging, prioritising and resolving issues promptly and effectively to minimize downtime and disruptions. End-to-end management of Incidents, Major Incidents, Service Requests, Change Enablement. Troubleshoot applications and platforms problems, identify root causes, and collaborate with various teams to implement timely … certifications will be a plus: ITIL 4, Amazon Web Services (AWS), Microsoft Azure, Cloudflare, NewRelic Preferably, experience with some of these technologies: IT Service Management and ticket management: e.g. ServiceNow, Jira, BMC Remedy Web: e.g. HTML, CSS, Javascript, DNS services Web analytics and tag management: e.g. … Adobe Analytics, Google Analytics, Adobe Data Collection/Launch, Google Tag Manager Content management systems (CMS): e.g. Adobe Experience Manager, Wordpress, Drupal Cloud technologies: Amazon Web Services (AWS) Content Delivery Networks (CDN): Cloudflare, AWS Cloudfront Continuous Integration and Deployment workflows, CI/CD pipelines, Jenkins Integration and middleware: e.g. more »

problems, supporting standard software packages, and other general “IT” tasks • Providing ‘Hands and Eyes’ support to other teams • Processing documentation and knowledge base article management • Using the onsite call management system to update calls and close calls to specific SLAs • Perform stock control & asset management – ensuring the … part of a team. • Experience and technical knowledge of IT, PC’s/peripherals, and their architecture • Break fix, IMACs, Incidents, Projects • Experience with Ticket Management • Comfortable with liaising and working alongside 3rd Parties • Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable Skills: ITIL Foundation more »

Role: IT Asset Management Job Type: Permanent Location: Reading, UK Ready to utilise your skills and experience in Customer handling? Are you passionate about end-to-end IT Asset Management and IT hardware/SIM card lifecycle? Join us as an IT Asset Management! Careers at TCS … to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As an IT Asset Management , you will be involved in Hardware procurement, IT Asset management, External device loaning services and Telecom mobility management services. Your Profile Key … levels. Good knowledge of ITIL framework and best practices, Compliance Management. Good Knowledge about Purchase Orders. Good Knowledge of end-to-end IT Asset Management and IT hardware/SIM card lifecycle management. Organizational skills and well-structured working approach. Ability to set priorities. Ability to manage end to more »

part of a team, supporting colleagues * Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience … This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. You will … basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with more »

tools Desktop/printer configurations Experience and technical knowledge of IT, PCs/peripherals and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Ability to manage your day effectively Desired skills/qualifications: ITIL Foundation Proven experience supporting Windows Windows certification This is an excellent more »

ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those Reference Facilities that …/Hardware Infrastructure Patching • End User Hardware - Laptops/Thin Clients • Networking Fundamentals • Mechanical engineering skills- i.e. using drills, building stands for displays. • ITSM Ticket Management • Enterprise Hardware Solutions i.e. Rack mounted equipment. • Carrying out site surveys and completing site survey reports with accurate write ups and Visio … diagrams. Advantageous Technical Experience: • Anti-Virus Solutions • Enterprise Cloud Platforms – Azure/AWS • Mobile Device Management Solutions • VMware Horizon, ESXi & vSphere • Windows Server 2016 to 2022 • Active Directory Administration • VOIP hardware • Enterprise Backup Solutions • Windows RDS (Remote Desktop Solution) • Firewall technologies. • Linux OS • Public Key Infrastructure (PKI) • Switch Technologies more »

network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticket management software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador … develop a long and successful career with a growing company. • Support Microsoft Cloud Services (Microsoft 365, Azure) • Server Administration (Windows Server, Active Directory, Print Management, File Sharing) • Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix) • Desktop Deployment (MDT, Autopilot) • Desktop Support (Windows 10, MacOS) • Mobile Support (Android, iOS) • Networking Support more »

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »

provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function. Support is provided to clinical, management, support staff and retail staff. Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as … supporting IT services. Professional approach with staff and other users of Hospice services. Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes. Significant experience of supporting an IT System and its infrastructure. Experience of working with Windows servers more »

relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. more »

related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »

to hardware, software, network connectivity and application services to a wide variety of external customers. Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time … fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralized management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously more »

to hardware, software, network connectivity and application services to a wide variety of external customers. Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time … fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralized management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours more »

Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical more »

services, such as Microsoft 365. Monitor clients systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech support Reporting more »

Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within more »

/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and … ensuring ticket closures carry the acceptance of the customer Required Skills/experience - Experience of working in a contact centre/IT Service Desk Experience of customer service Experience of ticket management including setting of priorities, capturing details and recording correctly Candidates must be UK based and more »

in an IT environment and have skills in Microsoft Office and an interest in problem solving. Assigned work will primarily be assigned via a ticket management system to help manage workloads and record the history of the ticket. The successful candidate will also be responsible for assigning tickets more »