Customer Experience BI & Performance Developer
Hook, England, United Kingdom
InterQuest Group
paced contact centre environments. Data Visualization: Passion for data and reporting with strong data visualization development skills, capable of surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with … as a telephony platform. Communication Skills: Strong written and oral communication skills, able to translate complex findings into clear, impactful reports for stakeholders. Real-Time Reporting: Experience with contact centre reporting tools, ideally Zendesk Explore, for real-time reporting. Self-Starter: Proactive problem-solver with a strong ability … to work independently or collaboratively within a team. Stakeholder Management: Capable of building and maintaining strong relationships with stakeholders at all levels. BI Tools: Hands-on experience with Power BI or similar BI tools for data visualization and reporting. SQL Proficiency: Strong SQL skills for data querying and extraction more »
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