resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
responsibilities: Collaborate with department heads to develop and maintain financial forecasts, budgets, and strategic plans for the asset management division. Perform in-depth financial analysis, including variance analysis, trendanalysis, and scenario modelling, to provide actionable insights and recommendations to senior leadership Prepare and present comprehensive … and presentations, highlighting key performance metrics, risks, and opportunities. Assist in the evaluation of investment opportunities and fund performance, leveraging financial models and quantitative analysis techniques. The ideal candidate will have: ACA/ACCA qualified with 2-3+ years PQE Extensive experience in 3-way financial modelling, budgeting more »
activities associated with the on-market product. Activities such as document creation and review, input into and performing investigations, vigilance reporting and maintenance of trendanalysis are requirements of this role. Effective cross-functional within the business is key to the role. Responsibilities Performing routine QMS activities associated … goals Prepare and create documents and records for upload on to the document management system Review and approve returned product evaluations Performing data and trendanalysis, providing input to investigations and generation of KPIs Continual development of QMS processes and procedures driving lean practices throughout the team Providing more »
gather relevant data and root causes of issues. Review previous day opened incidents related to the problem tickets and conduct spot audits. Root Cause Analysis: Conduct thorough root cause analysis to understand the underlying reasons for incidents and problems. Implement effective techniques or other problem-solving methodologies. Proactive … solutions to problems, coordinating with technical experts if necessary. Ensure problems are resolved in a timely manner and communicate the progress to stakeholders. Incident TrendAnalysis: Analyze incident data to identify trends and potential problems before they escalate. Use this analysis to prioritize problem resolution efforts and more »
growth Previous experience within Cloud/SaaS companies would be highly beneficial Strong numerical skills and experience in areas such as financial modelling, competitor analysis, market trendanalysis and similar Ability to make data driven decisions and define pricing/commercial strategy This is a hybrid role more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience more »
evolving business needs. Automate reporting processes and create interactive dashboards for different stakeholders. Produce internal reporting for daily and weekly performance management updates. Conduct trendanalysis and respond to ad-hoc information requests as necessary. Collaborate with internal stakeholders to discuss and capture user journeys and business requirements … with strong troubleshooting and problem-solving abilities. 2 to 3 years of experience in a business analyst role, including requirements gathering and business process analysis Familiarity with project management principles and tools. Experience with Atlassian products, including Jira and Confluence. Background in FX/financial services/fintech industry. more »
and ensure that they are configured effectively. * Ensure the right governance is in place for all improvement initiatives. * Focus on operational and performance insight, trendanalysis to facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on … examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths more »
Power BI, and Visio are your playground. Financial management expertise: Numbers whisper secrets to you. Analytical Skills: Advanced analytical, interpretation, and reporting skills, including trend analysis. Demonstrable ability to derive robust and actionable insights from data turned into actual operational benefits. Leverage your skills to drive operational excellence, empower more »
Analyse and challenge Investment Governance, Investment Risk and Conduct Risk matters. • Update and maintain the current Conduct Risk PowerBI Dashboard. • Perform quantitative and qualitative analysis of client portfolios to identify anomalies. • Conduct root cause analysis and ad hoc thematic reviews as appropriate, perform trendanalysis to more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
staffing and others. Responsibilities include: Interacting with and influencing business and finance customers to gather, calculate and present data. Supporting with input forecasting using trendanalysis and statistical modeling to drive decision making. Be responsible for the Production Planning as well as cost and service optimization Building short … associated with staffing Analyzing and solving business problems with focus on understanding data deviations, their root causes, and driving forward-looking opportunities Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing. Participate in global operational and production planning initiatives and project roll outs … program/project management Experience working with SPSS, SAS or other statistical software packages Experience utilizing SQL Advanced Excel and Access skills Preferred qualifications Analysis experience in Advanced Planning & Optimization Systems, or Enterprise Resource Planning Systems, with the ability to influence technical teams to achieve the right technical solutions more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Franchise Brands plc
and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes TrendAnalysis and review of logs, backups, patches and security alerts Establishing a good working relationship with the business and 3rd party’s Keep more »
as required. Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. Implement version and architectural changes to existing, approved, systems to maintain operability and security … License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical … issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/ more »
as required. Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. Implement version and architectural changes to existing, approved, systems to maintain operability and security … License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical … issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/ more »
the impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trendanalysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
highlight areas of significant service opportunity, providing a combination of flow optimisation recommendations, management information & BI, service analytics, and project proposals. Developing and enhancing trendanalysis of performance data, ascertaining key messages & documenting improvement opportunities to guide Performance Managers, Operations Senior Leadership, and Analytics teams to address challenges … Detail: An ability to effectively manage high volumes of information and conflicting priorities, whilst still maintaining meticulous attention to detail. Python, SQL, Power BI, Analysis & Data modelling skills. IT Skills: Requirements gathering experience & cross functional working to support a variety of IT projects would be an advantage. Why Work more »
Employment Type: Permanent, Part Time, Work From Home
and planning data set to support management of all client’s specific business metrics and KPI s – this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual) Lead the design and continuous improvement of the management and dashboard reporting … how we can improve Work with leadership team to help identify under performance and plans to remediate Benchmark and monitor performance over time, produce trendanalysis on historic performance to inform capacity planning. Monitor performance against legal, regulatory and sector requirements Work with the Technology team to future more »
Role Overview The HR Systems Administrator will have responsibility for the quality and integrity of the HR System (Sage HR), conduct regular HR reports, trendanalysis and MI to the HR team, People Leaders and the Board of Management.You will have the opportunity to work across all HR … Sage HR, Clear Review and LinkedIn Learning. Key Skills, Knowledge & Experience Previous experience of working in a medium to large organisation and conducting business analysis and HR reporting Strong knowledge of Excel, ability to manipulate and analyse data, as well as use formulas to problem solve when needed. Demonstrated more »
are logically separated Troubleshooting and resolving complex hardware/software issues, restoring the environment to an operational state with minimal downtime, performing root cause analysis, and providing a forward leaning mitigation strategy Researching emerging technologies to determine impact on application/system integration and execution Collaborating with developers/… products quickly Collaborator with strong emotional intelligence; otherwise, a strong self-starter who can work independently and manage multiple task assignments Illustrates experience performing trendanalysis on overall system health, performance, and capacity management regarding utilization and growth Basic Qualifications TS SCI CI Poly The candidate must have more »
are logically separated Troubleshooting and resolving complex hardware/software issues, restoring the environment to an operational state with minimal downtime, performing root cause analysis, and providing a forward leaning mitigation strategy Researching emerging technologies to determine impact on application/system integration and execution Collaborating with developers/… products quickly Collaborator with strong emotional intelligence; otherwise, a strong self-starter who can work independently and manage multiple task assignments Illustrates experience performing trendanalysis on overall system health, performance, and capacity management regarding utilization and growth Basic Qualifications TS SCI CI Poly The candidate must have more »
are logically separated Troubleshooting and resolving complex hardware/software issues, restoring the environment to an operational state with minimal downtime, performing root cause analysis, and providing a forward leaning mitigation strategy Researching emerging technologies to determine impact on application/system integration and execution Collaborating with developers/… products quickly Collaborator with strong emotional intelligence; otherwise, a strong self-starter who can work independently and manage multiple task assignments Illustrates experience performing trendanalysis on overall system health, performance, and capacity management regarding utilization and growth Basic Qualifications TS SCI CI Poly The candidate must have more »