4 Permanent User Research Jobs in Newcastle upon Tyne

Job summary We are excited to offer the opportunity to bring on board a Senior Research Officer. As a digital team we are continuing to expand our growing team. As a Senior Research Officer, you will be responsible for carrying out user research across its digital … discounts! Main duties of the job This role supports the Digitisation Strategy of the NHSBSA. The post holder will be responsible for managing a user experience research team, undertaking user research activities on their own projects, and providing training and mentorship for user researchers within … the organisation. The post holder will ensure the team generates new and useful user insights through mainly qualitative research, using agile research methodologies, translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers. The post holder more »

various needs and abilities. A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven … track record of success. You will join our exciting and supportive user centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays … high street discounts! Main duties of the job You will design the end-to-end journey of a service. Your work will enable a user to complete their goal and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content more »

data quality, analytical coding/software development, analytical methodologies. Processes and standards are in place to meet information governance, ethical, privacy and security considerations. User Research/User Centred Design is incorporated appropriately, drawing in colleagues from these professions to deliver in collaboration. Proactive engagement of internal more »

responsibilities In this role, you are accountable for: 1. Work on needs analysis - taking existing content, identifying content gaps and overlaps etc. 2. Addressing user needs, avoiding complex language and processes 3. Work alongside agile project teams to develop user-journey based content for new digital portals 4. … experts to make sure content is accurate. 13.Accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the correct style. 14.Accountable for choosing the best format for displaying information to the … user, suggesting ideas where gaps have been identified. 15.Making sure appropriate policy and legal checking takes place and that content is published quickly and efficiently. 16.Monitoring the performance of content and work with a multi-disciplinary team to understand user behaviours and feedback. In addition to the above more »