customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications services including WAN/LAN, VoIP, Ethernet, ADSL/SDSL, Security, MPLS networks. '€¢Intermediate level working knowledge of Microsoft Excel. '€¢Ability to work well in a high-pressure environment, whilst maintaining more »
support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on more »
