1 Voice Network Engineer Jobs

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The … service desk, maintaining the BAU call queue, ensuring tickets are updated and managed accordingly. Work closely with the service management team to ensure the network services supplier delivers the expected levels of service, ensuring KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service … improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work with the wider team to ensure requests for change from the network services supplier are assessed, and where more »