2 Contract WFM Jobs

and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

liaising with directorates to identify their high potential employees. Liaise with directorates to identify opportunities for process improvements and automation to facilitate more streamlined workforce management processes. Act as a project coordinator, responsible for updating the relevant project management documentation that is associated with the Workforce Strategy. Work in conjunction more »