22 WFM Jobs in the UK with Remote Work Options

segmentation, and AI techniques. ● Proficiency in Databricks and PySpark for data manipulation and analysis. ● Experience solving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis. ● BSc or MSc in a quantitative discipline eg. Statistics, Mathematics, Physics, Machine Learning ● Deep expertise in Python (production more »

segmentation, and AI techniques. ● Proficiency in Databricks and PySpark for data manipulation and analysis. ● Experience solving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis. ● BSc or MSc in a quantitative discipline eg. Statistics, Mathematics, Physics, Machine Learning ● Deep expertise in Python (production more »

segmentation, and AI techniques. ● Proficiency in Databricks and PySpark for data manipulation and analysis. ● Experience solving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis. ● BSc or MSc in a quantitative discipline eg. Statistics, Mathematics, Physics, Machine Learning ● Deep expertise in Python (production more »

the Forecast Modelling & Resource Planning Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. more »

the Forecast Modelling & Resource Planning Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. more »

and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

and align with industry best practices. • Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: • Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry. Our platform interacts with uniquely configured Implementation stacks which are inherently varied and more »

in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry. Our platform interacts with uniquely configured Implementation stacks which are inherently varied and more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

Hours: 37 hours per week, Monday to Friday within the UK service hours Tenure: Permanent About us Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce. We’re proud to offer a scalable end-to-end solution more »

What Do you Need to Demonstrate ? Experience of Real Time, Intraday, Resource Planning activities within a contact centre operation Hands-on experience of a WFM solution Experience of leading a small team of Analysts Ability to re-schedule (short term) or optimise schedules released on the day Strong collaboration abilities more »

firm, are currently looking for a Senior Planning & Forecasting Manager to be responsible for the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical … annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity! The following skills/experience is essential: Strong WFM background Good understanding of an outsourced vendor model environment Good understanding of contact centre/call centre Familiarity with WFM software Excellent communication skills Salary more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »

home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do … information to teams and management Experience within a Regulated Industry. Working knowledge of Microsoft Office, Excel and Powerpoint Working knowledge of telephony applications and Workforce Management systems Strong Analytical, planning, organisation, and computer literacy skills Excellent verbal and written communication, presentation and stakeholder management skills Problem solving skills, especially the more »

Job summary The NHS Business Services Authority provides critical services to NHS organisations, NHS contractors, patients and the public. Our drive to make things easier for our customers has seen us increase the digitisation of services and we're using more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »

What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll be a high energy achiever … Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of driving operational contact centre performance & managing adherence Updating and optimising Schedules in both real time and more »

What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll be a high energy achiever … Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of driving operational contact centre performance & managing adherence Updating and optimising Schedules in both real time and more »

Do you have experience working in contact centre? Are you looking for a fully remote role? Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change more »

excellent reputation and points of differentiation within their chosen verticals – verticals that are expanding strongly SaaS ERP solution/field service management solution/workforce management software – vendor – not a reseller. Privately owned, UK based, highly ethical and long-term minded business. CSM is required to work with … IoT The person: Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, asset management software, or workforce management solutions or ERP solutions. Someone working as a user of workforce management SaaS or field service management SaaS would also be very interesting A more »