the service delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st line level) supporting SMEs. WindowsServer 2016 and Windows 2019 Windows 10 Active Directory SharePoint 365 Office 365 Excellent communication and problem solving … skills Knowledge of the following: Basic Understanding and troubleshoot issues, using: MS WindowsServer 2016/2019 and Office 365 based email PC/Server Hardware; diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers. Active more »
Oxford, Oxfordshire, South East Hybrid / WFH Options
Capita
of End User technologies listed below: '€¢Desktop/Workstation - (Dell, HP, MS Surface Pro), Component replacement hardware break fix. and working knowledge of Windows environment. '€¢Laptop - (Dell, HP, Chromebook), Component replacement hardware break fix and working knowledge of Windows environment. '€¢Server/SAN - (Dell … Component replacement hardware break fix and knowledge of Windowsserver environment '€¢Tablet/Apple TV's - (Apple OS, Android and Chrome devices) configurations and diagnostic or fault-finding skills '€¢Apple Mac - Install and configure MAC server and rebuild client knowledge '€¢Configure & replace Routers, Switches … WAP's (Cisco, Huawei, Meru) '€¢Wireless - Knowledge and understanding of wireless solutions including printing with abilities to fault find/resolve issues. '€¢MS Windows (Windows 10 and other in-service life versions) '€¢Image build's & configuration (Knowledge of Altiris and compliance) '€¢Interactive Whiteboard/Panel - (Promethean more »
Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required Replicating … and writing SQL/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of MicrosoftWindowsServer and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and … Knowledge/experience of 3rd line software support Jira/Confluence knowledge Supporting external customers using remote software Experience of monitoring software/server administration more »