Service Desk Team Lead
United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Bell Integration - Driving Digital Transformation
Utilise Senior Analysts where necessary during this process Experience: Previous experience working with ticketing systems (in particular ServiceNow) Experience using communications solutions such as Jabber Able to demonstrate team leadership experience Experience adhering and working towards agreed SLAs and KPIs Experience following processes with a level of experience documenting processes more »
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