Service Delivery Contracts in Birmingham

Service Delivery
West Midlands > Birmingham

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 41 43 42
Rank change year-on-year +2 -1 +5
Contract jobs citing Service Delivery 24 36 52
As % of all contract jobs advertised in Birmingham 3.15% 3.95% 3.89%
As % of the Processes & Methodologies category 3.77% 4.47% 4.22%
Number of daily rates quoted 15 17 36
10th Percentile - £315 £385
25th Percentile £350 £378 £463
Median daily rate (50th Percentile) £510 £475 £538
Median % change year-on-year +7.37% -11.63% +1.18%
75th Percentile £571 £550 £688
90th Percentile £583 £658 £705
West Midlands median daily rate £513 £500 £500
% change year-on-year +2.50% - +11.11%
Number of hourly rates quoted 6 3 2
10th Percentile £13.25 - £15.83
25th Percentile £13.44 £12.50 £15.94
Median hourly rate £14.00 £13.00 £16.75
Median % change year-on-year +7.69% -22.39% -6.94%
75th Percentile £58.17 £16.13 £17.44
90th Percentile £72.90 £17.70 £17.48
West Midlands median hourly rate £14.00 £13.75 £16.75
% change year-on-year +1.82% -17.91% -

All Process and Methodology Skills
Birmingham

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 636 806 1,233
As % of all contract IT jobs advertised in Birmingham 83.36% 88.47% 92.15%
Number of daily rates quoted 417 541 898
10th Percentile £245 £263 £213
25th Percentile £363 £388 £366
Median daily rate (50th Percentile) £463 £513 £475
Median % change year-on-year -9.76% +7.89% +11.76%
75th Percentile £575 £625 £593
90th Percentile £675 £700 £688
West Midlands median daily rate £500 £513 £488
% change year-on-year -2.44% +5.13% +17.66%
Number of hourly rates quoted 44 27 24
10th Percentile £13.20 £11.00 £12.15
25th Percentile £17.75 £12.50 £13.94
Median hourly rate £27.25 £15.00 £17.24
Median % change year-on-year +81.67% -12.99% -4.22%
75th Percentile £48.75 £26.50 £18.00
90th Percentile £56.25 £71.25 £20.00
West Midlands median hourly rate £22.50 £17.72 £16.66
% change year-on-year +26.98% +6.35% -4.79%

Service Delivery
Job Vacancy Trend in Birmingham

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Delivery in Birmingham

Service Delivery
Contractor Daily Rate Trend in Birmingham

3-month moving average daily rate quoted in jobs citing Service Delivery in Birmingham.

Daily rate trend for Service Delivery in Birmingham

Service Delivery
Daily Rate Histogram in Birmingham

Daily rate distribution for jobs citing Service Delivery in Birmingham over the 6 months to 24 April 2024.

Daily rate histogram for Service Delivery in Birmingham

Service Delivery
Contractor Hourly Rate Trend in Birmingham

3-month moving average hourly rates quoted in jobs citing Service Delivery in Birmingham.

Hourly rate trend for Service Delivery in Birmingham

Service Delivery
Hourly Rate Histogram in Birmingham

Hourly rate distribution of jobs citing Service Delivery in Birmingham over the 6 months to 24 April 2024.

Hourly rate histogram for Service Delivery in Birmingham

Service Delivery
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (25.00%) Microsoft Exchange
1 6 (25.00%) SharePoint
Applications
1 4 (16.67%) Microsoft Office
2 3 (12.50%) Microsoft Excel
Cloud Services
1 6 (25.00%) Azure
1 6 (25.00%) Entra ID
1 6 (25.00%) Microsoft 365
1 6 (25.00%) OneDrive
1 6 (25.00%) Power Automate
1 6 (25.00%) Power Platform
1 6 (25.00%) PowerApps
Communications & Networking
1 6 (25.00%) Unified Communications
2 4 (16.67%) Ethernet
2 4 (16.67%) Internet
2 4 (16.67%) MPLS
2 4 (16.67%) WAN
3 3 (12.50%) ADSL
3 3 (12.50%) PSTN
3 3 (12.50%) VPN
4 1 (4.17%) DWDM
4 1 (4.17%) SDH
4 1 (4.17%) SONET
Database & Business Intelligence
1 6 (25.00%) Power BI
General
1 14 (58.33%) Social Skills
2 5 (20.83%) Telecoms
3 4 (16.67%) Analytical Skills
3 4 (16.67%) Finance
4 2 (8.33%) Presentation Skills
5 1 (4.17%) Public Sector
Job Titles
1 8 (33.33%) Service Manager
2 6 (25.00%) Microsoft 365 Engineer
2 6 (25.00%) Microsoft Engineer
2 6 (25.00%) Service Delivery Manager
3 4 (16.67%) Delivery Manager
3 4 (16.67%) Senior
4 3 (12.50%) Analyst
4 3 (12.50%) Coordinator
4 3 (12.50%) IT Manager
4 3 (12.50%) IT Services Manager
4 3 (12.50%) Project Coordinator
4 3 (12.50%) Senior Analyst
5 2 (8.33%) Architect
5 2 (8.33%) Digital Delivery Manager
5 2 (8.33%) IT Services Delivery Manager
5 2 (8.33%) ITIL Manager
5 2 (8.33%) ITIL Service Delivery Manager
5 2 (8.33%) ITIL Service Manager
5 2 (8.33%) Service Design Architect
6 1 (4.17%) Senior Consultant
Miscellaneous
1 6 (25.00%) Digital Signage
1 6 (25.00%) PKI
2 3 (12.50%) CMDB
3 2 (8.33%) Operational Technology
3 2 (8.33%) Virtual Team
4 1 (4.17%) Product Ownership
4 1 (4.17%) Taxonomies
Operating Systems
1 6 (25.00%) Windows
1 6 (25.00%) Windows Server
1 6 (25.00%) Windows Server 2016
1 6 (25.00%) Windows Server 2019
Processes & Methodologies
1 16 (66.67%) ITIL
2 9 (37.50%) Customer Service
3 7 (29.17%) Service Management
4 6 (25.00%) Business Intelligence
4 6 (25.00%) Change Management
4 6 (25.00%) CRM
4 6 (25.00%) Multi-Factor Authentication
4 6 (25.00%) Stakeholder Management
5 5 (20.83%) Agile
5 5 (20.83%) Continuous Improvement
5 5 (20.83%) Service Design
6 4 (16.67%) Incident Management
6 4 (16.67%) ITSM
6 4 (16.67%) Order Management
6 4 (16.67%) Roadmaps
7 3 (12.50%) Analytics
7 3 (12.50%) Architectural Design
7 3 (12.50%) Availability Management
7 3 (12.50%) Stakeholder and Relationship Management
7 3 (12.50%) User Experience
Programming Languages
1 6 (25.00%) PowerShell
Qualifications
1 5 (20.83%) Security Cleared
2 4 (16.67%) BC Cleared
2 4 (16.67%) BPSS Clearance
2 4 (16.67%) SC Cleared
Quality Assurance & Compliance
1 5 (20.83%) SLA
2 4 (16.67%) QA
System Software
1 6 (25.00%) Active Directory
Systems Management
1 6 (25.00%) Microsoft Intune
1 6 (25.00%) Single Sign-On
Vendors
1 10 (41.67%) Microsoft
2 6 (25.00%) Oracle
2 6 (25.00%) ServiceNow
3 3 (12.50%) BT
3 3 (12.50%) Cisco
3 3 (12.50%) Openreach